Hello. I recently resubscribed to Chegg study for the remainder of this semester for th...

GetHuman4807166's Overcharge on Account issue with Chegg from May 2020

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The issue in GetHuman4807166's own words
Hello. I recently resubscribed to Chegg study for the remainder of this semester for the month of April. Knowing my subscription would renew a few days ago on May *th, and having that my classes ended the **th of April, I made sure to cancel my subscription well before it renewed. I can't remember the exact date I cancelled it, I would assume maybe May *st. I thought all was well until I got charged $** again on May *th for a monthly subscription. I am annoyed because I even tried to use chegg, about a week ago now, to be sure I inactivated my account, and it wouldn't even let me see the answer to a question because it said I needed to renew my subscription. My issue is, if I cancelled it, why am I still be charged for it? I am also annoyed because I never received a confirmation email when I cancelled my account the first time a week ago, nor did I when I just cancelled it for the second time a few days ago, so I'm assuming this is maybe how it got around everything and charged me again. All I'm asking is for a little help here, perhaps an explanation, but more so a refund on the subscription I had already cancelled a while ago. I do not wish to pay for something I do not need, and something that I have already canceled my payment on it, twice. Thank you for your time, I look forward to hearing back form you.

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Chegg

Overcharge on Account issue
Reported by GetHuman4807166
May 11th, 2020 - 10 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 5614 others
0 customers following this

Timeline

GetHuman4807166 started working on this issue
May 11th, 2020 8:24pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 confirmed the issue is fixed. Hooray!
May 11th, 2020 8:29pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 indicated the issue is not fixed yet.
May 11th, 2020 8:29pm
GetHuman4807166 shared this issue with others over email
May 11th, 2020 8:30pm