Chegg,**Last week I resubscribed to chegg study (charged $**.****?) to the account regi...

GetHuman-melwilli's customer service issue with Chegg from October 2018

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The issue in GetHuman-melwilli's own words
Chegg,**Last week I resubscribed to chegg study (charged $**.****?) to the account registered to my email listed below. Yesterday, I tried to sign back in to my account, but after my email was recognized, was told that I needed to change my password in order to be signed back into my account. Whilst I have no idea why this was the case, I changed my password anyway. But as I was able to sign back in, I realized all my previously asked questions (after I had resubscribed), were no longer there under the 'ask a study question' section of my page, and that I had to now entirely resubscribe to the service again? I had ** questions left, and had only subscribed a few days ago. What is going on here, and may I please if possible, have my previous subscription reissued to me?**Thank you

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Chegg

Customer service issue
Reported by GetHuman-melwilli
Oct 10th, 2018 - 4 years ago
Not resolved
Seen by 114 customers so far
Similar issue to 2684 others
0 customers following this

Timeline

GetHuman-melwilli started working on this issue
Oct 10th, 2018 1:16am

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