GetHuman1165915's customer service issue with Chegg from September 2018
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The issue in GetHuman1165915's own words
Selling my books to get some money. ... I decided to sell books to Chegg because I heard good things in the past. Recently, I have only heard terrible things about the service. I sent books more than a month ago and I only received an email confirmation claiming that they were received and payment would be underway. It has been more than fifteen days since that date and I find this unacceptable. I will not be using Chegg for any purpose in the future if I am not given any information about this problem or helped. I know my books were in excellent or very goof condition and I would like to recieve payment for them. If you do not agree, I can get in touch with a friend and serve you with "false advertising". If you do not want to purchase the books from me, I would like to receive all of MY books back, not beat up versions, and find a different company to work with. I will tell all of the people I know that use Chegg not to use your services.
Being a college student is hard and we try to make ends meet anyway possible. These books are books I won't use at all and I would love to make the book*payment exchange as soon as possible. I could have used a different company but I heard Chegg was good. I guess that things have changed drastically in the last year.
I want to receive my payment for the books I BOUGHT full price at school.
I have been a customer for a few months. I expected to find reasonably priced books for college students and easy customer service to get help with any questions. Only one of these things are true and it's disappointing
I tried waiting patiently thinking that orders are backed up and that the money will come in no time. I tried contacting customer service but had no luck. Something must be changed before the company starts losing customers .
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