Paid for an etextbook but I can't access it

GetHuman-lebl's customer service issue with Chegg from August 2018

Help with my Chegg issue
The issue in GetHuman-lebl's own words
I bought the etextbook "Research Methods in Psychology: Evaluating a World of Information (third Edition)" around the thirteenth of August (according to my bank). I spent Sixty-six dollar and fifty two cents after tax. It was in my account and I put aside my Chegg webpage for when I started school the next week to figure out how to get it downloaded. Well I went to go use my etextbook for an assignment and my account says I don't own any etextbooks and the book is in my shopping cart. I can't look to see my previous order because it says there are no orders as of right now.
I've already spent the money and I'm not rebuying this ebook.
I would either like the etextbook made available to me or a refund and I will gladly repurchase if I get reimbursed.
I've tried looking everything in my account for proof. The only proof is the information in my bank saying I bought from Chevy.
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Chegg

Customer service issue
Reported by GetHuman-lebl
Aug 24th, 2018 - 4 mons ago
I have an issue with Chegg too
Fixed
Seen by 19 customers so far
Similar issue to 1272 others
0 customers following this
Items needed
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Timeline
GetHuman-lebl started working on this issue
Aug 24th 7:19pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 24th 8:42pm
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Aug 25th 8:22pm
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Aug 25th 8:23pm
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Aug 25th 8:33pm
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Aug 26th 2:35am
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Aug 26th 10:45pm
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Aug 26th 11:14pm
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Aug 27th 1:30pm
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Aug 27th 6:01pm
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Aug 27th 6:36pm
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Aug 27th 7:06pm
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Aug 27th 8:32pm
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Aug 27th 9:03pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 28th 12:46am