Paid for an etextbook but I can't access it

GetHuman-lebl's customer service issue with Chegg from August 2018

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The issue in GetHuman-lebl's own words
I bought the etextbook "Research Methods in Psychology: Evaluating a World of Information (third Edition)" around the thirteenth of August (according to my bank). I spent Sixty-six dollar and fifty two cents after tax. It was in my account and I put aside my Chegg webpage for when I started school the next week to figure out how to get it downloaded. Well I went to go use my etextbook for an assignment and my account says I don't own any etextbooks and the book is in my shopping cart. I can't look to see my previous order because it says there are no orders as of right now.
I've already spent the money and I'm not rebuying this ebook.
I would either like the etextbook made available to me or a refund and I will gladly repurchase if I get reimbursed.
I've tried looking everything in my account for proof. The only proof is the information in my bank saying I bought from Chevy.
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Chegg

Customer service issue
Reported by GetHuman-lebl
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 1272 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account

Timeline

GetHuman-lebl started working on this issue
Aug 24th, 2018 7:19pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 24th, 2018 8:42pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 25th, 2018 8:22pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 25th, 2018 8:23pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 25th, 2018 8:33pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 26th, 2018 2:35am
GetHuman-lebl indicated the issue is not fixed yet.
Aug 26th, 2018 10:45pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 26th, 2018 11:14pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 27th, 2018 1:30pm
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Aug 27th, 2018 6:01pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 27th, 2018 6:36pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 27th, 2018 7:06pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 27th, 2018 8:32pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 27th, 2018 9:03pm
GetHuman-lebl indicated the issue is not fixed yet.
Aug 28th, 2018 12:46am

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