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Checkr Customer FAQ

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How do I Contact Checkr Customer Service?

The question we are asked most often is about how to talk to Checkr customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Checkr offer international background checks?

No, Checkr does not currently offer international background checks. Checkr specializes in conducting background checks within the...
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Recent Checkr Customer Questions

How can I tell if my background check was submitted

You can confirm if your background check was submitted by receiving a confirmation email from Checkr. This email will be sent once the company you’re applying to has asked Checkr to conduct a background check. Check your spam or junk folders if you do not see the email in your inbox. If you don't receive this email or need confirmation, it would be best to reach out directly to the company that asked for the background check as they initiated the request.
Asked Apr 25, 2024 9:21 PM

My background check needs to be ran again

To have your background check run again, you would need to submit a new application or request through the company or platform that initially asked for your background check. Checkr does not initiate background checks, but processes them as requested by the hiring company. It's important to note that the decision to rerun a background check is entirely up to the requesting party. Please reach out to the company using Checkr for your background check to discuss rerunning your background report.
Asked Apr 18, 2024 2:58 PM

The link for report sent from better future expired right after I tried to download report

We're sorry to hear that you're having trouble accessing your report from Checkr through Better Future. If the link to your report has expired, you'll need to request a new report through Better Future. Normally, these links remain active for a certain amount of time, for security reasons. Ensure to open and download the report as soon as you receive the link to avoid expiration. We cannot reactivate expired links or send the report directly, so your best option is to request a new one. Please keep in mind, it's always essential to check these reports promptly to preserve the privacy and security of your personal information.
Asked Apr 17, 2024 6:06 PM

Tengo problema con mí cuenta de checkr

Lamentamos escuchar que estás teniendo problemas con tu cuenta de Checkr. Te recomendamos seguir los siguientes consejos: primero, intenta restablecer tu contraseña, ya que este es un problema común que puede resolverse fácilmente. Si no puedes acceder a tu dirección de correo electrónico para restablecer tu contraseña o si tienes otros problemas con tu cuenta, te sugerimos reportarlo directamente al equipo de soporte de Checkr. Este equipo posee las herramientas y los recursos necesarios para ayudarte con problemas específicos de la cuenta de Checkr. Asegúrate de proporcionar todos los detalles posibles para facilitar el proceso de resolución.
Asked Apr 10, 2024 10:18 PM

Background check was Suspended, and I can't get back in

We understand your concern. If your background check was suspended, it may be due to a variety of reasons such as an uncompleted form, missing information, or a system issue. You should receive an email from us providing you with the specific reason for the suspension along with instructions on how to resolve the issue. If you haven't received this email, make sure to check your spam or junk folder. If you've misplaced the email or can't locate it, we recommend waiting for a bit as some instances may be resolved automatically in time. Please be aware that we cannot manually restart a suspended check.
Asked Apr 4, 2024 12:53 PM

Help me with my Checkr customer service issue

Overview

What is Checkr?

Checkr is a modern background check platform providing organizations with quick and reliable screening solutions. It revolutionizes...
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Process

How does Checkr work?

Checkr is an advanced software platform that helps businesses streamline their background check process. The platform simplifies the To get started, businesses integrate Checkr's APIs into their existing hiring workflow or use the platform's user-friendly dashboard. Applicants provide their personal details and consent for the background check, which can be done electronically. Checkr then uses its extensive network to verify the information provided, including criminal records, employment history, driving records, and more. Once the verification is complete, Checkr provides businesses with a comprehensive report and analysis of the candidate's background. This allows employers to make informed decisions efficiently and compliantly. The Checkr platform focuses on speed, accuracy, and compliance, giving businesses the tools they need to conduct thorough background checks while simplifying the entire process....
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Services

What types of background checks does Checkr offer?

Checkr offers a comprehensive range of background checks designed to cater to various industries and requirements. Their services include...
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Does Checkr offer international background checks?

No, Checkr does not currently offer international background checks. Checkr specializes in conducting background checks within the...
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Timing

How long does a background check take?

The duration of a background check conducted by Checkr varies depending on various factors. Generally, the process takes around 2-5...
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What is the turnaround time for customer support inquiries?

At Checkr, our goal is to provide prompt and efficient assistance to our valued customers. Therefore, our turnaround time for customer...
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Information

What information is included in a background check report?

A background check report from Checkr includes various pieces of information that help employers make informed decisions. It typically...
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Industry

What industries does Checkr serve?

Checkr serves a wide range of industries, catering to the growing need for background checks in today's evolving job market. Whether...
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Security

Is my personal information secure with Checkr?

Yes, your personal information is secure with Checkr. We understand the importance of protecting your sensitive data and have implemented...
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Cost

How much does a background check with Checkr cost?

The cost of a background check with Checkr varies depending on several factors such as the scope of the check, the industry requirements,...
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Disputes

Can I dispute inaccuracies in my background check report?

Yes, you can dispute inaccuracies in your background check report. At Checkr, we understand the importance of accurate information...
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