Transaction *****, Lowe's Home Improvment, amount $***.**, posted *****, was cancelled...
GetHuman-ttexas's customer service issue with Chase Credit Cards from November 2018
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The issue in GetHuman-ttexas's own words
Transaction *****, Lowe's Home Improvment, amount $***.**, posted *****, was cancelled ***** for Lowe's failure to schedule installation, return my calls, or contact me. Spoke with "Jack" of "install-sales" of Kerrville TX store. Jack assured me a credit would be issued for invoice ***** (sale and installation of water heater) within "*-* days" of the telephone conversation. It has now been * days and Jack won't take my calls. **I've had * promises from various levels of Lowe's employees, both national and local, to have a manager call me. So far, no contact and no refund.**I simply want Lowe's to remove the $***.** from my Chase credit card bill, as promised. Lowe's has delivered no goods nor rendered any services as a result of the transaction. So it should be straightforward.**I ask that Chase remove the Lowe's charge of $***.** from my statement and that I not be required to pay for something I did not receive.
Removing the charge in question.
** years of more.
Multiple phone calls and attempts to Lowe's call center, "live chat," and local Kerrville TX store.
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