Chase Credit Cards Customer Service Issues

I was charged a late fee for being one day overdue! The payment was nearly double the minimum amount. With all that's happening, I believe missing one day could happen to anyone. I would like to request a change in my payment due date to the 28th of the month. My Social Security income arrives on the third Wednesday monthly, between the 15th and the 21st. I am interested in reducing my current APR of 22.99% due to my lengthy account history since [redacted] and a credit score of over [redacted]. Also, I have had a $[redacted] credit limit since [redacted] and would like to inquire about a possible increase. Thank you for your assistance! - P.

I need assistance with an order discrepancy. After reviewing the item description for the GeriGlove Arm Protector, it seemed to indicate that the SKU #PP-10-[redacted] included 6 pairs for $31.24. However, I received only one pair in the package. Upon contacting customer service, I was informed that the $31.24 was for a single pair, not for six as I had assumed based on the description. I requested to return the product due to the misunderstanding, but was told it is a non-returnable hygiene product. This information was not clear when I placed the order. I feel misled and would like a refund. I believe the pricing information was deceptive. Thank you for any assistance in resolving this issue. - B.G.

I opened this account recently and want to do a balance transfer, but every time I call customer service, I get stuck in the menu loop without reaching an agent. When I log in, I see a notice about unusual activity and my account is suspended. The agent I spoke to on the [redacted] number had a strong accent, making it hard to communicate. I am confused about what's happening and how to proceed with a balance transfer. This card has been idle since I got it.

I received an invoice showing a $28 fee charged. I am seeking assistance to remove this charge since my statement indicates it was received on 5/2, while the invoice states 5/3, revealing a lack of coordination in your system. As Chase is often seen as strict in the banking sector, providing a return envelope for payment implies that USPS is an agent, which suggests my payment on 4/29 was timely. Based on precedence where Riverside County tax collector considers the postmark date as the paid date, USPS could be deemed an agent per Chase's actions. Local media have a tendency to expose companies taking advantage of senior citizens like me, an 82-year-old widower on a fixed income, which could tarnish Chase's reputation. Given the circumstances, I request the removal of this $28 charge, highlighting the inconsistency and the implications it carries regarding timing and agency.

Hello, I am concerned about unauthorized use of my credit card by my spouse, Sivakami Shanmugam. We have been living separately since March [redacted], and I am not in agreement with her ongoing unauthorized usage of my card. I want to clarify that I do not wish to be held responsible for any of her purchases or payments. I, Shanmugam Veerapandian, request the immediate termination of the credit card linked to my spouse, Sivakami Shanmugam. Unfortunately, I do not have the card number or her Social Security Number on hand. For further assistance, please reach me at [redacted] Thank you, Shanmugam.V

I have been attempting to create an online account for years, but every time I try, I encounter an error message that prevents me from proceeding. The message states that the site is experiencing issues, and advises me to try again later. I am asked to select the type of account I want to access - whether personal, business, or commercial. Additionally, I am prompted to provide an account number, credit/debit card number, or application number, along with my Social Security number. When attempting to create a username, I receive errors stating that it must be 8-32 characters long, include at least one letter and one number, and should not contain special characters. The system notifies me that I won't be able to go back to make changes once I proceed.

I made a purchase from SILKES online using my Chase credit card (Visa - Southwest Rapid Rewards account) about 1-1.5 months ago. However, I haven't received my items. It has been challenging to contact SILKES as they don't answer their phone or reply to my emails. When they did respond, it was vague and unhelpful. I have also struggled to reach a live customer service agent at Chase credit card services. I need assistance from Chase to stop payment for the undelivered products. This situation seems suspicious and I am feeling frustrated.

I recently received notice about the cancellation of my account linked to Visa card ending in [redacted]. My name is H. Yellen, and I've had a credit line of $35,[redacted]. I've been a loyal Chase customer for over 20 years. Unfortunately, last year I fell victim to a scam due to my employee's autistic son getting unauthorized access to my credit card. While I haven't been able to pay in full since then, I am making efforts to catch up despite the setback. I earn approximately $500k annually, and I believe reinstating my account would pose no risk to Chase. I kindly request a reconsideration of the cancellation based on my loyalty and commitment to settling the outstanding balance. Thank you for your attention to this matter.

I recently received a letter informing me about the cancellation of my account with the Visa number *****************. My name is Harvey M. Yellen. I have a credit line of $*****.** with your company and have been a loyal customer for over ** years. However, due to an unfortunate incident where my employee's autistic son hacked into my account last year and made unauthorized charges, I fell behind on payments. I am currently working on getting back on track and have almost caught up after a $***k scam. Given my loyalty to Chase and my annual income of approximately $***k, I urge you to reconsider canceling my account. I value this card, especially during normal times, and would appreciate if you could work with me to resolve this issue without canceling my card.

On May 30, [redacted], I placed an order with Pro Line Bowstrings for a bowstring priced at $80. After encountering a payment portal error message, I resubmitted my payment and received the same error. A few hours later, my order went through successfully, but upon reviewing my credit card statement, I noticed that I was charged $80 three times. I only intended to purchase one bowstring and would like the duplicate charges of $80 removed from my bill. Thank you.

In early April, I placed an order for a basketball hoop and paid for it using my Chase/Slate Visa card. The item was supposed to be shipped from China. Due to Covid-19, I realized there might be delays, but it has been almost 10 weeks now with no delivery. I have attempted to contact the vendor multiple times with minimal response. Their tracking system is ineffective. I am seeking assistance to either receive a credit on my Visa account or have the item delivered. Thank you. Jonathan M. Hibbert 1) [redacted] La Cresta Blvd, El Cajon, CA [redacted] 2) [redacted] S. Anza St, El Cajon, CA [redacted] Phone: [redacted] Email: [redacted]

On April 6, [redacted], I mailed a request for help to Chase Card Service regarding a credit balance refund check for my Sapphire Preferred Chase Credit Card ending in [redacted], which I canceled in fall [redacted]. Despite receiving a reply on April 14, [redacted] indicating the funds were returned to the merchant with reference numbers, NTL Park has been unable to locate the funds. Before canceling the card, I used it to reserve hotel rooms in Sequoia and Kings Canyon National Parks, California, in May [redacted], with one-night lodging deposits. Due to COVID-19, I had to cancel my reservations - Wuksachi Lodge in Sequoia NP on March 29, [redacted], and John Muir Lodge in Kings Canyon NP on March 29, [redacted]. Despite multiple requests, including letters on May 25, [redacted], and June 17, [redacted], for information on the refund status, I am yet to receive a satisfactory response. I am simply seeking clarification on how the funds were returned to the parks. Your assistance is greatly appreciated. - Janet Bohley

I noticed a suspicious charge of $[redacted].00 on my card dated 5/13/20 after using it at a gas station that did not provide a receipt. I believe my card may have been skimmed. I attempted to contact Circle K Customer Service and Chase Card Services on 7/7/20, but all numbers led to automated messages stating no services were available. The fraudulent charge lists a Circle K store in Tijuana Baja, California, Mexico, a place I have never visited. I am disappointed with the lack of customer service from both companies. I am now seeking assistance from Chase's Fraud Investigations Department to report and remove the unauthorized charge. I will explore contacting them using the 'GetHuman' phone number and methods tomorrow due to the long wait times currently experienced.

On May 13, [redacted], a fraudulent charge of $[redacted].00 appeared on my card after using it at a gas pump that didn't provide a receipt at Circle K. Despite my attempts to contact Circle K Customer Service, Tech Info Service, and Chase Card Services in Phoenix, I was met with automated responses and no assistance. The charge is linked to a Circle K store in Tijuana, Mexico, a place I have never visited. I am frustrated with the lack of customer service and the difficulty in resolving this fraudulent billing issue. I am now seeking help from Chase Card Services' Fraud Investigations Department to report and remove the unauthorized charge. Tomorrow, I will also try using the 'GetHuman' phone number to expedite this process as the current wait times are too long.

I made a reservation at LaQuinta by the Cleveland, OH airport for July 14 and 15, but encountered issues canceling it since it was done through a third-party called Hotel Beds which I didn't know about. I spoke to a person named Claudine who mentioned the LaQuinta airport number as [redacted]. When I tried to reach them, both the LaQuinta website and Claudine's number were disconnected. Despite being promised an email confirmation, I didn't receive one. I intend to dispute any charges from Hotel Beds or LaQuinta in Cleveland and refuse to make payment. This seems to be a widespread problem in the travel industry. I also had problems with Vacasa, where I followed their process to book a condo, but they are now pressuring me for payment after I had to dispute the amount due to their refusal for a refund. These situations are becoming all too common and frustrating.

Hello, I am writing to seek assistance regarding my email credit card password that expired several months ago. Despite sending in checks totaling near three thousand dollars in the last two months, I have noticed that no funds have been deducted from my Hawaii bank account when making purchases. I have encountered challenges in updating my password online as the system does not consistently recognize my identity, even when entering my card and social security numbers. Although I started using the card three months ago and it is active for commercial and online transactions, I am perplexed by the lack of funds being withdrawn from my Bank of Hawaii account. Additionally, being located on Batam island in Indonesia, I am unsure if this geographical aspect is causing delays in processing my transactions. I am relieved that my card is active and accepted internationally but am eager to resolve the issue of payments to Chase, which seem to be hindered by unusual withdrawal activities. I understand the need for security but wish to ensure that my deposits are correctly credited to my card. Thank you in advance for addressing these concerns promptly. Best regards, Ronald M. - Card # 4[redacted]-0[redacted]

I am Ronald Miller, and I need assistance with my Bank of Hawaii account. Due to my disabilities, I accidentally closed my checking account but have been making minimum payments using checks. I have reached out to BOH to keep the account open for payments to Chase, where I hope to transfer the funds. I am currently living in Batam Island, Indonesia, which may have caused a delay in resolving this issue. I rely on my international card, especially in these challenging times. I have had difficulty accessing my Chase account, and they do not recognize me, so I need help in keeping my card active until I can settle the matter with the bank. I hope to resolve this within days. Thank you for your understanding. Sincerely, Ronald Miller.

On July 11, [redacted], I placed an order with "MOREFILTER." However, upon realizing the products were of Chinese origin, I immediately sent a cancellation notice. Surprisingly, on July 30 and 31, I received two packages, each containing four filters, which I suspect were sent using my payment information from the canceled order. After investigating for two days, I discovered that the sender, a Chinese company operating through London E. and KEURISI in Topeka, KS, provided fake contact details. Despite my attempts to reach out via email and phone, I have received no responses. I kindly request the removal of any payments from my account ending in [redacted]. The packages remain unopened, and I seek assistance in disputing this matter with the company. I urge the company to communicate directly with customers and avoid such misleading practices. P.S. Two additional filters were unexpectedly delivered today on July 31, [redacted].

Hello Chase and Staff, Since March, I have been unable to access my account due to issues with my password and name verification, despite regularly sending checks by international mail to pay for card #4[redacted]-0[redacted]. I reside on Batam Island, Indonesia, and have been a 20-year member. Despite receiving monthly notifications from Chase regarding my minimum payment, I prefer to pay the full amount. Last month, after contacting Chase, they assured me not to worry as only the minimum payment will be deducted from my Hawaii bank account. I am concerned about potential cancellation. I will be reaching out to U.S. customer service tomorrow. Sincerely, Ronald M.

Dear Chase & Team, I am Ronald Miller, a Chase Card holder based on Batam Island, Indonesia, with card number 4[redacted]-0[redacted]. I reached out on the nightshift about my statement issue due to login problems. Despite being a member since [redacted], my information seems inaccurate. In March-April, I faced card delivery issues, receiving multiple cards like 4[redacted]-0[redacted] and 4[redacted]-0[redacted] due to mail problems. Currently, I have the one correct card but struggle with identity verification for payments. I aim to settle my bills using this card. The multiple cards may have led to my current login trouble. I hope this helps you understand the situation better. I previously contacted support about this. I understand this is not an emergency but needs resolving soon. Thank you for your attention. Please refer to my earlier message for more details. Regards, Ronald Miller. Kindly note, I am hearing impaired, so email communication is best.