Chase Credit Cards Customer Service Issues

Hello, I am writing to address some concerns regarding my Freedom card #4[redacted]-0[redacted]. Despite making minimum payments, I have not received any statements and noticed that no funds were withdrawn from my Bank of Hawaii account, except for the minimum payment to Chase. I have contacted Customer Assistance several times in the past two weeks to reset my password but have encountered difficulties receiving and confirming the reset codes. I suspect a potential issue with receiving emails and plan to investigate further with local server assistance. I appreciate your support and will update you on my progress within the next day or two. Thank you for your understanding. Ronald M.

Hello, I am Ronald Miller, a Freedom cardholder residing on Batam Island, Indonesia. I reached out earlier for a code to access my account. Despite receiving the application window, I did not receive the code after requesting it. I attempted to input an old code, but was advised it should be four digits. I then sought assistance and logged off. I realized the issue may lie in the phone number format for Indonesia. When including the country code, there was no space for the latter part of the number, which ends in 62. This might be a local system flaw or a challenge with Chase's formula for handling overseas Asian phone numbers. I am keen on participating in Chase's security protocols, but residing 5,[redacted] miles away in Asia presents its challenges. I hope we can resolve this issue promptly. Regards, Ronald M.

I was charged $32.31 by CellPhoneCases.com on my card. They have been unhelpful in resolving the issue, insisting on unnecessary conditions for a refund. I demand a chargeback and a credit of $32.31. They are at fault for sending the wrong item and I refuse to go through the hassle of returning it for a restocking fee. I want my account credited. Please ensure they cannot charge me in the future and do not reissue my card with a new account number. Thank you.

I recently made a purchase of $20.00 from [redacted] using my Chase credit card ending in [redacted]. I suspect it might be a scam because I found out they have a history of this after I made the purchase. My order number is [redacted]. They informed me via email that my order would ship soon, but I am concerned as I haven't received any updates. I have already sent a check for the amount and want to confirm if they're legitimate. I would appreciate it if you could provide me with a valid phone number to contact them directly. Thank you.

I have been dealing with this issue for two months now. I ordered a telephoto zoom telescope with a tripod and iPhone adaptor for $59.98. However, the company only sent me a miniture version of the telescope without the tripod or camera adaptor. Despite sending them photos of the incorrect item, they are refusing to issue a refund unless I pay to return the item I never ordered. They actually sent me a cheaper version of just the telescope for $49.98, and it's practically useless without the tripod and camera mount. The size of the item is also much smaller than what was advertised. It seems like this company is running a scam, as they expect customers to pay more for return shipping than the item is worth. Reading through the reviews, I noticed that about 99% of them are negative. I have been attempting to get a refund and have them arrange for a pickup of the incorrect item, but so far, I have not had any luck. The product they sent was completely different from what I purchased.

Lately, I've been struggling to access my account. While my username functions properly, my password is constantly denied. I haven't made any changes besides updating to the newest Windows version. Every time I reset my password, it only works for that day. I typically log in once or twice a month, but this issue is becoming frustrating. I'm not very tech-savvy, so I'd appreciate some assistance with resolving this matter.

I recently purchased a product called Stink-Free from Amazon for $32.38 on October 3, [redacted]. Unfortunately, the order was delayed, and the seller informed me it was damaged during shipment. They promised to send a replacement, offering 4 quart bottles instead of gallons. Despite assurances of shipping, I have not received a tracking number for the new shipment. When I requested the information, the seller changed their story, now planning to send a gallon instead. I paid the bill in good faith, including the $32.38 for the product. However, I have yet to receive the item and doubt the seller's intentions. I want to dispute the payment and hold it until I receive the product from GOSTAR. Despite emails from the seller indicating they are resolving the issue, I am hesitant to release the payment without receiving the item first.

Dear Customer Service, I received an email on Nov. 6 stating my payment was due. The previous bill I received was on Aug. 28 for $28.43, which was due in Sept. I sent this payment to Chase. I was surprised to learn my current bill is $60.59, including a $15.00 late fee. I always pay my bills promptly, and I did not receive any prior notification about this balance. I attempted to contact Chase using the phone number on my credit card, only to hear my balance and other automated messages. It seems impossible to speak with a representative about this issue. Due to delays in mail delivery caused by the Covid situation, I may not have received the bill. I have been a Chase customer since [redacted] and am very dissatisfied with the handling of this situation. I am prepared to settle this bill promptly but believe the late fee is unjust as I never received the bill from Chase. Thank you for addressing this promptly. Regards, F.E.

I noticed two suspicious charges on our October credit card statement that we'd like to investigate further. Both charges, occurring on 10-2 and 10-16 for $10.00 each at 7-11 Store [redacted] in Addison, TX, were not authorized by us as we haven't made any purchases at this store. We are concerned that our credit card details may have been compromised, possibly from a phone payment to Golden Chick in Carrollton on 10-1. We would appreciate more information on these transactions, including any authorized signatures, to help us understand and resolve this issue promptly.

I recently spoke with Gary from Chase regarding my delayed credit card application sent to JPMorgan. Although I was advised to submit a new application online, I encountered an issue as the form was unavailable. Despite being listed on the account with my late husband, the company requires me to apply as a new applicant. Any suggestions on how to proceed would be greatly appreciated.

I recently obtained my Freedom Unlimited card a few months back and have been actively using it. However, today my card got declined, showing insufficient funds. As a retired physician with a long history of banking with Chase, maintaining over $40,[redacted] in my checking account, I find it perplexing to face this issue. Can you please address this matter promptly? If I am not deemed eligible for the card, I may consider transferring all my accounts elsewhere. - AJ Hurwitz, MD [redacted] Harold Houston, TX [redacted]

I am currently facing difficulties paying my Chase Amazon Bill as I do not have my credit card with me. I am in Japan and have been trying to contact Chase for days to make the payment. Unfortunately, I have not been able to reach a live agent without my credit card number as they disconnect the calls. Although I have not lost my card, it is misplaced in my home, and I am worried about incurring a late fee. I am looking to make the payment from my Citibank account in the USA. My name is Jennifer K Nakane. I appreciate any assistance in resolving this matter promptly.

In November, Chase withdrew $1,[redacted] from my checking account for a payment to a credit card ending in [redacted] without notifying me, and I did not authorize this transaction. They claim I am the primary on my husband's credit card, but I have never had a Mastercard, which they converted to a Visa at some point. I have always been a secondary cardholder, as I do not have a credit score high enough for that card type. When replacement cards were issued, they were in my deceased husband's name, a fact I have informed them of multiple times. The primary account holder was switched without my consent by the bank. This unauthorized debit caused my account to be overdrawn, leaving me unable to afford food. As a result of losing my job due to Covid-19, I am relying on Social Security benefits and unemployment. Despite visiting the branch and calling all six provided numbers, the last one directed me to a representative selling Chase Alert for seniors instead of addressing my issue. Two weeks have passed with no resolution in sight.

I recently renewed my Malwarebytes subscription on 11/14/20, and the transaction was authorized. However, a popup notification on my computer requested additional information and mentioned an issue with completing the transaction. I visited the website and entered the 3-digit number from the back of my card, but the popups persist. I've reached out to the company for assistance and am waiting for a response. Upon reviewing my purchases, I only see the $[redacted].19 transactions I made. To address a malfunctioning chip, I've requested a new card on the website. Concerned about security, I hope I haven't been hacked due to the payment issues. Given my high credit limit, I'm cautious about unauthorized transactions. As an elderly individual with limited computer skills, I need a simple explanation. You can reach me at [redacted] for urgent assistance.

On November 25, we were charged $56.80 on our United Chase Visa Signature card for stamps from the United States Postal Service (USPS). Despite contacting USPS regarding the delayed stamps, we were told we should have received them but they couldn't assist with canceling the order and issuing a refund. I've attempted to contact multiple customer service numbers with no success in finding someone who could assist us. Can you provide guidance on how we can cancel this transaction?

On December 5th, I reported an issue with my credit card ending in [redacted] due to potential information sharing. I was assured the card would be cancelled, and a replacement was on the way. However, I have not yet received the new cards within the expected 3 to 5 days. Concerned about their whereabouts, I am seeking clarification on whether they were mailed, and if so, when I can expect them. I have already disposed of the old cards ending in [redacted]. I've tried contacting different numbers, but haven't found assistance specific to this matter.

On December 5, [redacted], I reported an issue with my credit card ending in [redacted] due to sharing account information accidentally. I was informed that a fraud check would be conducted, and a new card would be sent within 3 to 5 days. However, I have not received the new cards yet. I am seeking confirmation if the new cards have been issued and dispatched. If they are lost in transit, I would like to understand the procedure for resolving this. These details are crucial for me.

I received an email notification about my dormant account becoming active. My Amazon Chase Credit Card expired in [redacted], and I haven't activated the replacement card issued since then. The original card number was [redacted] xxxx xxxx [redacted] with an expiry date of 8/[redacted]. However, when I tried to log in to my account, it was locked, and I couldn't access my credit journey. I am currently outside of the USA, and email is my primary form of communication. Do you have any recommendations on what steps I should take? Thank you. Harendra K Mehta

I mailed my check two weeks ago, but it hasn't been received yet. I just sent another one. It seems the check got lost in the mail. I also had payments for other people that were sent at the same time, and they haven't been received either. This is unusual as I have never experienced this in many years. I am always on time with my payments. I have a severe hearing impairment, and when I had to call, it was challenging to understand the instructions given over the phone. I hope I won't be charged a late fee due to the USPS losing my mail.

My card is getting declined due to an over $1,[redacted] balance stated on my bill, but I haven't received a bill since 9/30. Before that, my bill has always been paid in full each month. I am displeased that my card was blocked without any notice. I am a responsible cardholder and have been with your company since [redacted]. I am now contemplating canceling my card due to this treatment.