Attention: Customer Retention

GetHuman-rncs's customer service issue with Charter Communications from February 2019

2 views | 1527 similar | 0 following
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The issue in GetHuman-rncs's own words
Upgrade to Internet Ultra and lower my monthly bill. ... I am a current subscriber who has always paid bill on time for several years and recently received an increased bill for the same services.**I want to continue with select TV but upgrade to Internet Ultra and get a customer retention total price that is lower than my current account bill.**If you are not taking my faithfulness in being a long term customer I will cancel my service as I have another opportunity in Mexico where your service is not available.**The owner of this home is returning from Texas this month and she will want to sign up for the new customer promotion for Select TV and Internet Ultra.**Please inform me how to proceed with a discount or termination of my service.**I currently am in Ripon, WI ***** so I know what programs and promotions are available.**Sincerely,**Jon
I am willing to terminate all service due to neglect of appreciation of being a long term customer.
I am a current subscriber who has always paid bill on time for several years and recently received an increased bill for the same services.**I want to continue with select TV but upgrade to Internet Ultra and get a customer retention total price that is lower than my current account bill.**If you are not taking my faithfulness in being a long term customer I will cancel my service as I have another opportunity in Mexico where your service is not available.**The owner of this home is returning from Texas this month and she will want to sign up for the new customer promotion for Select TV and Internet Ultra.**Please inform me how to proceed with a discount or termination of my service.**I currently am in Ripon, WI ***** so I know what programs and promotions are available.**Sincerely,**Jon
I believe for approximately * years never missing a payment and promoting your services to numerous relatives and other acquaintances.
I have tried customer support and got nowhere!
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Charter Communications

Select TV and !** mbps Internet
Customer service issue
Reported by GetHuman-rncs
Feb 10th, 2019 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 1527 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account

Timeline

GetHuman-rncs started working on this issue
Feb 10th, 2019 8:29am
GetHuman-rncs indicated the issue is not fixed yet.
Feb 10th, 2019 8:30am
GetHuman-rncs shared this issue with others over email
Feb 10th, 2019 8:36am