check declined at Tops Market

GetHuman-rebelber's customer service issue with Certegy from April 2020

Help with my Certegy issue
The issue in GetHuman-rebelber's own words
The problem: check declined at Tops Market

GetHuman-rebelber did not yet indicate what Certegy should do to make this right.

How GetHuman-rebelber fixed the problem
I went to Tops Market this afternoon ******** to purchase groceries. My check was rejected * times, and I was told I needed to pay with an alternate form of payment. I contacted Certegy at *-***-***-****, *after dealing with a robo answered call that was no help* phone was answered by a human who connected me with a company representative. She checked my records, and saw that I had made another purchase at this Tops on ********, which was only * days ago. She said that the only thing she could think was * purchases within * days gave reason to the possiblity of loss prevention, due to using my checking account. She said nothing further was needed, and my account was clean.
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Certegy

Customer service issue
Reported by GetHuman-rebelber
Apr 8th, 2020 - 7 months ago
Fixed
GetHuman-rebelber shared how to fix
Seen by 2 customers so far
Similar issue to 337 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-rebelber started working on this issue
Apr 8th 8:59pm
GetHuman-rebelber confirmed the issue is fixed. Hooray!
Apr 8th 8:59pm

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