Check was decline, but was previously accepted at a kroger location, i need to get this...

GetHuman-ccjune's customer service issue with Certegy from June 2018

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The issue in GetHuman-ccjune's own words
Check was decline, but was previously accepted at a kroger location, i need to get this resolved so that this does not continue to happen, how can i avoid this happening, this is my only way of paying for my groceries, i have been a long time customer of krogers and have NEVER EVER had this issue. this is embarrasing and unacceptable. I need a call back IMMEDIATELY to speak to someone to avoid this in the future. Again, your phone system is a joke, there is no way to get to a live speaking person very frustration and aggrivating. Please contact me immediately to resolve this issue.
GetHuman-ccjune did not yet indicate what Certegy should do to make this right.
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Certegy

Customer service issue
Reported by GetHuman-ccjune
Jun 5th, 2018 - a yr ago
I have an issue with Certegy too
Fixed
Seen by 11 customers so far
Similar issue to 215 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-ccjune started working on this issue
Jun 5th, 2018 3:52pm
GetHuman-ccjune indicated the issue is not fixed yet.
Jun 5th, 2018 5:30pm
GetHuman-ccjune indicated the issue is not fixed yet.
Jun 5th, 2018 5:44pm
GetHuman-ccjune indicated the issue is not fixed yet.
Jun 6th, 2018 11:13pm
GetHuman-ccjune indicated the issue is not fixed yet.
Jun 7th, 2018 2:12pm
GetHuman-ccjune indicated the issue is not fixed yet.
Jun 12th, 2018 2:46pm
GetHuman-ccjune indicated the issue is not fixed yet.
Jun 12th, 2018 2:47pm