Yesterday I received an email that my payment was overdue. After getting a copy of the...

GetHuman1849162's customer service issue with CenturyLink from December 2018

Help with my CenturyLink issue
The issue in GetHuman1849162's own words
Yesterday I received an email that my payment was overdue. After getting a copy of the cashed check, I immediately tried on-line chat to get this resolved but the system could not find my account. (!) I telephoned * times* on *, I was told all circuits were busy, on one I was cut off in a transfer and one the fifth I got lost on the on-line system. This morning I called on two different numbers and again in the endless menus could not find either the option I needed or an opportunity to talk to a person. Finally I selected "current promotions" and a real person transferred me to the correct department. There I was told that a number of these emails went out in error, and in spite of the on-line system telling me I was still overdue, Cindy assured me I was paid up. After **-*** years as a customer I am appalled and disgusted that I could not just talk to someone to resolve YOUR problem* also that, because YOUR error was known, I was not informed immediately that the original email was incorrect. This is a case of automation gone awry and not allowing for the real needs of your customers, and of poor customer service. An email reply is probably the best I can hope for but a phone call from a real person would be a delightful and refreshing response from Century Link. As a former Customer Service Supervisor I know what a difference a personal contact can make to a disgruntled customer. My phone number is ***-***-****.

GetHuman1849162 did not yet indicate what CenturyLink should do to make this right.

How GetHuman1849162 fixed the problem
When you call always select an option that will allow you to talk to a person, regardless of what your problem is. You will be out of the menu system and will be transferred to the correct department.
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CenturyLink

Customer service issue
Reported by GetHuman1849162
Dec 28th, 2018 - 2 years ago
Fixed
GetHuman1849162 shared how to fix
Seen by 4 customers so far
Similar issue to 1791 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman1849162 started working on this issue
Dec 28th, 2018 3:46pm
GetHuman1849162 confirmed the issue is fixed. Hooray!
Dec 28th, 2018 3:47pm