I have been on hold for over an hour on three different calls. I unfortunately am a ne...

GetHuman-bonniekg's customer service issue with Cenlar from February 2019

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The issue in GetHuman-bonniekg's own words
I have been on hold for over an hour on three different calls. I unfortunately am a new customer. I can't access the on line attendant as it doesn't recognize my loan number, I have no coupon book -- one was never sent, and I can't pay using the automated attendant. No one answers the phone. If I pay through my bank the payment will not be received until Mar *, it is due Mar *st. This is the worst customer service I have ever experienced. You should not pretend to have "chat" when it only directs you to email. This is my official record that I am trying to pay the new servicer of my mortgage and can not get it done on time.
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Customer service issue
Reported by GetHuman-bonniekg
Feb 28th, 2019 - 3 mons ago
I have an issue with Cenlar too
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Seen by 2 customers so far
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GetHuman-bonniekg started working on this issue
Feb 28th 8:32pm