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The issue in GetHuman-florentr's own words
First my concern was I want to request for a refund under booking number DHR*QK under passenger name of Jo Anne Basanes and Luiz Gabriel Basanes because of illness, as she will have an incoming operation in her ovary in the day of the flight March **, **** while her son is under age that's why she will not able to join with the flight. We will provide all supporting document needed like med cert and others. Please contact us immediately for any next procedure.Hope you can give us a feedback regarding to this matter. Thanks
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