I’m very upset - as a loyal and Ling time caviar customer, I have had countless issues...

GetHuman-lwbidwel's Missing Delivery issue with Caviar from July 2020

Help with my Caviar issue
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The issue in GetHuman-lwbidwel's own words
I’m very upset - as a loyal and Ling time caviar customer, I have had countless issues with caviar delivery and then ultimately poor customer service. I ordered $** worth of food from cafe Pho and they delivery person never contacted me, didn’t text me, didn’t call me, didn’t leave a voice mail. They delivered the food and left it on sidewalk in front of the apartment complex building, where there is a large homeless population. I went down * minutes after tracking said it was delivered and the food was gone. I contacted support telling them about the issue of not being called or texted, and that it was common sense to let me know when food was arriving even if I asked for a contact-drew (physical contact free— not communication free) delivery. It was irresponsible of the delivery person to leave it out it the open on the side walk and I had expected customer support to understand and refund me for this issue. However, they did not, even though I have been a very loyal and active customer since day * when caviar opened * years ago . I told them I couldn’t in good conscience continue to be a customer if the customer service team didn’t value me and my support and take my side on this matter. Sadly the service agent I spoke with was only able to offer a $** credit which really upset me as I’d like to continue using the caviar service. My hope is that someone higher up in management sees this email and addresses this issue so that I can continue to use caviar instead of Postmates.

GetHuman-lwbidwel did not yet indicate what Caviar should do to make this right.

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Missing Delivery issue
Reported by GetHuman-lwbidwel
Jul 14th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 433 others
0 customers following this


GetHuman-lwbidwel started working on this issue
Jul 14th, 2020 6:13pm
GetHuman-lwbidwel shared this issue with your circles on Google+
Jul 14th, 2020 6:13pm

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