I’m very upset - as a loyal and Ling time caviar customer, I have had countless issues...

GetHuman-lwbidwel's Missing Delivery issue with Caviar from July 2020

Help with my Caviar issue
Before contacting them, items GetHuman-lwbidwel may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-lwbidwel's own words
I’m very upset - as a loyal and Ling time caviar customer, I have had countless issues with caviar delivery and then ultimately poor customer service. I ordered $** worth of food from cafe Pho and they delivery person never contacted me, didn’t text me, didn’t call me, didn’t leave a voice mail. They delivered the food and left it on sidewalk in front of the apartment complex building, where there is a large homeless population. I went down * minutes after tracking said it was delivered and the food was gone. I contacted support telling them about the issue of not being called or texted, and that it was common sense to let me know when food was arriving even if I asked for a contact-drew (physical contact free— not communication free) delivery. It was irresponsible of the delivery person to leave it out it the open on the side walk and I had expected customer support to understand and refund me for this issue. However, they did not, even though I have been a very loyal and active customer since day * when caviar opened * years ago . I told them I couldn’t in good conscience continue to be a customer if the customer service team didn’t value me and my support and take my side on this matter. Sadly the service agent I spoke with was only able to offer a $** credit which really upset me as I’d like to continue using the caviar service. My hope is that someone higher up in management sees this email and addresses this issue so that I can continue to use caviar instead of Postmates.

GetHuman-lwbidwel did not yet indicate what Caviar should do to make this right.

How GetHuman-lwbidwel fixed the problem

We are waiting for GetHuman-lwbidwel to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Caviar's attention and get better help faster. Tap below to get started.
Having Caviar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Caviar

Missing Delivery issue
Reported by GetHuman-lwbidwel
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 433 others
0 customers following this

Timeline

GetHuman-lwbidwel started working on this issue
Jul 14th 6:13pm
GetHuman-lwbidwel shared this issue with your circles on Google+
Jul 14th 6:13pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians