My husband and I realized that has been charging us after we did a one month t...

GetHuman4438238's Refund a Charge issue with from March 2020

Help with my issue
First: share to improve GetHuman4438238's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4438238 may need:
Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman4438238's own words
My husband and I realized that has been charging us after we did a one month trial ($**.**) without our knowledge—charging us a total of $***.**. **We did not know your company was going to continue charging after our trial period—which we feel is dishonest. I did not receive any emails or notifications that this was going to continue or that money was being charged to my account. We have not used any babysitting services since that one month trial. We would like our $***.** refunded immediately. **My husband tried to cancel our account and your website would not let us remove our credit card information—please remove all our information from We feel this is dishonest and we plan to report your company if our money minus the trial period which is $***.** is not refunded in full.

GetHuman4438238 did not yet indicate what should do to make this right.

How GetHuman4438238 fixed the problem

We are waiting for GetHuman4438238 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Refund a Charge issue
Reported by GetHuman4438238
Mar 8th, 2020 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 1512 others
0 customers following this


GetHuman4438238 started working on this issue
Mar 8th, 2020 10:05pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians