First of all let me say I love care.com. It has been a lifesaver for me. When we moved...

GetHuman1023580's customer service issue with Care.com from August 2018

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The issue in GetHuman1023580's own words
First of all let me say I love care.com. It has been a lifesaver for me. When we moved away from family three years ago I felt confident using Care.com and enjoyed meeting in interviewing many people. Through the process I was able to find three competent sitters for my one-year-old (who is now three). While using Care.com I only got the most affordable option and I always canceled it after I found somebody to use. *Fast forward three years later I now have twin six month olds and moved. I am in need of a new sitter, so once again I logged onto Care.com and realized I still had a active (premium) account!!? I have never signed up for a premium up account! It has been charging a credit card I never use so I was not aware of the charges! This is been charging me for years and I didn’t even know it!? All I ask for is a refund of the month that I was unaware of having an account and did not use it at all. I really need help please call me as soon as possible my phone number is ***-***-**** THANK YOU

GetHuman1023580 did not yet indicate what Care.com should do to make this right.

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How Do I Cancel My Care.com Account?How do I cancel my Care.com account?How do I get a refund from canceling my subscription with Care.com
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Care.com

Customer service issue
Reported by GetHuman1023580
Aug 22nd, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 2128 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account

Timeline

GetHuman1023580 started working on this issue
Aug 22nd, 2018 4:44pm
GetHuman1023580 indicated the issue is not fixed yet.
Aug 27th, 2018 3:36pm

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