I used Care.com in **** to help find a nanny. After hiring her, I cancelled my account...

GetHuman-reneevid's customer service issue with Care.com from August 2018

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The issue in GetHuman-reneevid's own words
I used Care.com in **** to help find a nanny. After hiring her, I cancelled my account, because I didn't need it anymore. Fast forward to July **th, ****, I am trying to cancel an old credit card and noticed that I have still been being charged $**.** a month since ****!! I did not authorize these charges. I have NEVER received an invoice from care.com for these charges, NO email notifications, or letters from care.com ever. I had no idea this was going on. **I found my old nanny information, and was able to login to care.com on July **th, and cancelled my account again. At least, I think I did it right. I would like to make sure it was closed properly. **I would like to have the monthly charges from January **** - July **** reimbursed. The card being charged was a Chase Visa, ending in ****. **Thank you, Renee Cassidy****-***-****

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Care.com

Customer service issue
Reported by GetHuman-reneevid
Aug 1st, 2018 - 4 years ago
Fixed
Seen by 38 customers so far
Similar issue to 1644 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account

Timeline

GetHuman-reneevid started working on this issue
Aug 1st, 2018 2:44pm
GetHuman-reneevid shared this issue with friends on Facebook
Aug 1st, 2018 2:45pm
GetHuman-reneevid shared this issue with friends on Facebook
Aug 1st, 2018 2:48pm
GetHuman-reneevid indicated the issue is not fixed yet.
Aug 15th, 2018 6:24pm
GetHuman-reneevid indicated the issue is not fixed yet.
Aug 15th, 2018 6:24pm

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