Please, I need help getting my Care.com account active again!!!

GetHuman-lisasl's customer service issue with Care.com from May 2018

Help with my Care.com issue
Tip from another customer
If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman-lisasl's own words
Start a second account to find a housekeeper for my family of *. ... I have no understanding as to why my account has all of a sudden been canceled on Care.com before I even got to start using it for the second time. I need a housekeeper. I'm in the process of moving from ***** to ***** in the San Antonio area. I also have a post office box, a second address, for all my mail. I have been a victim of fraud several times so I have always retained a PO box for almost ** years now. My PO box is with UPS so has no official PO Box number. I'm in the process of buying a new home in the ***** zip code before selling my home at ***** due to remodeling and stress.**My family is also struggling from some chronic health issues. I saw a post from a housekeeper that talked about using products to clean home that are environmentally safe. I didn't know that your guidelines would prohibit, if they do, asking for someone who cares about their health. It's easier for people to understand and be around my family's healthy lifestyle when they live the same way!**I'm having my sister run a background check on me since I have never run one on myself. She has an account with a company. I have never been arrested and haven't had a speeding ticket in over ** years. **This situation is really creating undue stress and I would appreciate it if we could resolve this matter in a civilized and professional manner.**Sincerely,**Lisa Beach
My name is Lisa Susan Beach. Checking out my background I came across a Lisa Preston Beach from Texas that has a long criminal history. This is not me. I have had a real estate license with the State of Texas for over ** years. I am also a retired Private Investigator. My best friend is a Private Investigator out of San Diego California (Olivia Combs). One of my daughter's best friends father is the Private Investigator for * counties in the state of Texas. If I ever did anything bad or illegal these people wouldn't be allowed to be in our lives due to their work requirements (David Davila).
I would like to be able to get an account again with Care.com. My email address for this account is LisaSL*****@***.com. My phone number is ***-***-****. I have two addresses. I have been the victim of fraud a couple of times so I have a PO Box at UPS at ***** W IH **, Ste ***-***, San Antonio, TX, *****. My home address is ***** No Le Hace Drive, Fair Oaks Ranch, TX *****.
I love people and I have a huge heart. When people work for me I take them under my wing and they become a part of my family. I need your services to find that special person that will help us with our home and our family. I have a special needs daughter and would really like a college aged young woman that can help teach my daughter friendship, responsibility and how to have fun socializing.
I called and asked why I couldn't get into my new account and they said they canceled my account and didn't need to give me an answer as to why. I would like to talk to someone at your company.
I have an issue with Care.com too
How GetHuman-lisasl fixed the problem
We are waiting for GetHuman-lisasl to fix the problem and share the solution with the rest of us customers.
Please help with my Care.com issue
Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Care.com email you?
This email address isn't valid

Care.com

Need a housekeeper.
Customer service issue
Reported by GetHuman-lisasl
May 18th, 2018 - 10 mons ago
I have an issue with Care.com too
Fixed
Seen by 7 customers so far
Similar issue to 172 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-lisasl started working on this issue
May 18th, 2018 6:46pm
GetHuman-lisasl indicated the issue is not fixed yet.
May 20th, 2018 1:14am
GetHuman-lisasl indicated the issue is not fixed yet.
May 22nd, 2018 10:59pm
GetHuman-lisasl indicated the issue is not fixed yet.
May 22nd, 2018 11:21pm
GetHuman-lisasl indicated the issue is not fixed yet.
May 22nd, 2018 11:22pm
GetHuman-lisasl indicated the issue is not fixed yet.
May 22nd, 2018 11:28pm