I requested a one month service in January. NOw I have been charged on my credit card...

GetHuman-ginahhir's Cancel service issue with Care.com from May 2018

6 views | 2072 similar | 0 following
Help with my Care.com issue
First: share to improve GetHuman-ginahhir's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ginahhir's next move: talk to Care.com when they open.
Care.com's call center is closed now. We will send GetHuman-ginahhir a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-ginahhir may need:
Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman-ginahhir's own words
I requested a one month service in January. NOw I have been charged on my credit card for February, March and April. I'm kind of wondering how since my credit card expired during that time period. I am asking that the money be refunded. I hired someone and for sure didn't need additional time. But also, didn't need to continue to pay for the background check. You can probably see from my account that I don't use the service. I will need it again in August but I will refuse to use care.com if this is how you are going to do business. I hired someone last August and did not have this problem. It's a sneaky trick that will cost you customers and frankly it's unethical. You cannot continue to charge for something that I didn't ask for. **Additionally, why do you not have a phone number listed for this type of issue? Another reason to consider finding a different service. I just flat out expect better from anyone I do business with.

GetHuman-ginahhir did not yet indicate what Care.com should do to make this right.

How GetHuman-ginahhir fixed the problem

We are waiting for GetHuman-ginahhir to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ginahhir fixes it.
This email address isn't valid


Cancel service issue
Reported by GetHuman-ginahhir
May 1st, 2018 - 5 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2072 others
0 customers following this


GetHuman-ginahhir started working on this issue
May 1st, 2018 1:18am