I requested a one month service in January. NOw I have been charged on my credit card...

GetHuman-ginahhir's cancelation issue with Care.com from May 2018

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The issue in GetHuman-ginahhir's own words
I requested a one month service in January. NOw I have been charged on my credit card for February, March and April. I'm kind of wondering how since my credit card expired during that time period. I am asking that the money be refunded. I hired someone and for sure didn't need additional time. But also, didn't need to continue to pay for the background check. You can probably see from my account that I don't use the service. I will need it again in August but I will refuse to use care.com if this is how you are going to do business. I hired someone last August and did not have this problem. It's a sneaky trick that will cost you customers and frankly it's unethical. You cannot continue to charge for something that I didn't ask for. **Additionally, why do you not have a phone number listed for this type of issue? Another reason to consider finding a different service. I just flat out expect better from anyone I do business with.
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cancelation issue
Reported by GetHuman-ginahhir
May 1st, 2018 - a yr ago
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GetHuman-ginahhir started working on this issue
May 1st, 2018 1:18am