Sold gift cards with no balance, couldn’t reach through email or phone for over * month

GetHuman-lin_samu's customer service issue with CardPool from March 2019

Help with my CardPool issue
The issue in GetHuman-lin_samu's own words
Contact them to resolve no balance on the gift card or refund ... I am having issue with the Order *********. I have bought ** container store gift card. Out of them, I successfully used *, but the other * is dead.*These ones were used successfully on the day when I bought it **********************************************************************These ones below had NO balance when I checked ***!**************************************************************************************************************************************************************************Request refund on the * gift card**Thanks,*Samuel Lin
They don’t pick up phone, return phone call or return email
Refund the money paid for the * balance giftcard
Spend over $**** in ****
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Gift cards bought on website
Customer service issue
Reported by GetHuman-lin_samu
Mar 27th, 2019 - a mon ago
I have an issue with CardPool too
Seen by 8 customers so far
Similar issue to 957 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
GetHuman-lin_samu started working on this issue
Mar 27th 5:05pm
GetHuman-lin_samu indicated the issue is not fixed yet.
Mar 27th 5:07pm