WORST CUSTOMER SERVICE EVER. NO RESPONSE VIA EMAIL OR PHONE CALL. IS CARDPOOL A FULL FLEDGED SCAM?

GetHuman934944's customer service issue with CardPool from January 2019

Help with my CardPool issue
The issue in GetHuman934944's own words
Need to be reissued checks which are voided ** days after issue ... I was issued * checks from cardpool in November **** and they have expired. I’ve called and emailed cardpool repeatedly without any call or email response. I’ve never waited so long to get in touch with a customer service representative.
I’ve called *** times and left voicemails and reached out via email m
Call me*Text me*Send me new checks
I’ve done my part to make them money and they can’t return a single phone call
BETTER BUSINESS BUREAU IS NEXT
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CardPool

Selling Gift Cards
Customer service issue
Reported by GetHuman934944
Jan 14th, 2019 - a mon ago
I have an issue with CardPool too
Fixed
Seen by 8 customers so far
Similar issue to 579 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman934944 started working on this issue
Jan 14th 10:59pm
GetHuman934944 indicated the issue is not fixed yet.
Jan 14th 11:00pm