In contacting Customer Care regarding my password I was told that I had to create a new...

GetHuman-larryger's customer service issue with CarRentals.com from June 2018

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The issue in GetHuman-larryger's own words
In contacting Customer Care regarding my password I was told that I had to create a new email address and password. That is not reasonable or practical. The representative would not transfer me to a supervisor which I found to be very unprofessional. When I enter my password the website states "incorrect" and when I select "forgot password" I never get any information sent to my email address. Why can't I just update my password as is done everywhere? Note: my password is correct but your system has been compromised. I would like some assistance please.
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CarRentals.com

Customer service issue
Reported by GetHuman-larryger
Jun 7th, 2018 - a yr ago
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Seen by 10 customers so far
Similar issue to 683 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-larryger started working on this issue
Jun 7th, 2018 2:29pm
GetHuman-larryger indicated the issue is not fixed yet.
Jun 10th, 2018 3:59pm
GetHuman-larryger indicated the issue is not fixed yet.
Jun 12th, 2018 6:23am
GetHuman-larryger indicated the issue is not fixed yet.
Jun 13th, 2018 2:32pm