I reserved a rental through this site. The customer service was poor and I was forced t...

GetHuman-onickobi's customer service issue with CarRentals.com from May 2018

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The issue in GetHuman-onickobi's own words
I reserved a rental through this site. The customer service was poor and I was forced to purchase insurance in the vehicle even though the site after booking didn’t disclose this information and they would not all me to use my companies insurance through Toyota’s headquarters to insure the car as I have always done with every rental car company. I want my money returned for the insurance I did not want it I am still currently in the vehicle and the rep at the location was not helpful at all. My rental is with Executive car rental in Romulus MI contact number ***-***-****. The confirmation number for this reservation is CRV******** and the name is Biggs.
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CarRentals.com

Customer service issue
Reported by GetHuman-onickobi
May 27th, 2018 - 6 mons ago
I have an issue with CarRentals.com too
Fixed
Seen by 3 customers so far
Similar issue to 555 others
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Timeline
GetHuman-onickobi started working on this issue
May 27th 2:23am
GetHuman-onickobi indicated the issue is not fixed yet.
May 27th 3:46am
GetHuman-onickobi indicated the issue is not fixed yet.
May 27th 3:47am