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CarMax Inc. Customer FAQ

Top Answers & How-to Guides

What is CarMax Inc.'s Phone Number?

The question we are asked most often is about how to talk to CarMax Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is CarMax's process for transferring a car from one location to another?

CarMax has a streamlined process for transferring cars between locations. Once a customer selects a car at a particular CarMax store,...
Ask any question you have about CarMax Inc. customer service, get an answer now.
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Appraisal Process

How Do I Get an Appraisal for My Car from Carmax?

This article discusses two ways consumers can take to get an appraisal for their car from CarMax. It shares how an appraisal can be...
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How long does the appraisal process take?

The appraisal process at CarMax typically takes around 30 minutes to complete. Once you bring your vehicle to the CarMax store, a trained...
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Returns Policy

What is CarMax's return policy?

CarMax's return policy allows customers to return a vehicle within 7 days of purchase for any reason. This policy is referred to as...
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Selling with Loan

Can I sell my car to CarMax even if I still have a loan on it?

Yes, you can sell your car to CarMax even if you still have a loan on it. CarMax accepts vehicles with outstanding loans and can facilitate...
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Payment Options

What types of payment does CarMax accept?

CarMax accepts various forms of payment to accommodate their customers' preferences. They accept cash, personal checks, and certified...
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Financing Options

Does CarMax offer financing options for purchasing a car?

Yes, CarMax offers financing options for purchasing a car. They understand that buying a car is a significant investment, and they...
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Trade-In

Can I trade in my car for a new one at CarMax?

Yes, you can trade in your car for a new one at CarMax. CarMax offers a convenient and hassle-free car buying process, which includes...
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Warranty Policy

What is CarMax's warranty policy for used cars?

CarMax offers a limited warranty for used cars, providing peace of mind to customers. All vehicles sold by CarMax come with a 30-day...
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Appointment Needed

Do I need an appointment to visit a CarMax store?

No appointment is necessary to visit a CarMax store. You can walk in and browse our extensive inventory of cars at your convenience....
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Required Documents

What documents do I need to bring when selling my car to CarMax?

When selling your car to CarMax, it is essential to bring a few key documents. First and foremost, you will need a valid and current...
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Extended Warranty

Can I purchase extended warranty coverage from CarMax?

Yes, CarMax offers extended warranty coverage for customers interested in additional protection for their vehicle. The extended warranty...
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Buyback Guarantee

Does CarMax offer a buyback guarantee?

Yes, CarMax offers a buyback guarantee on eligible vehicles. This guarantee, known as the "CarMax 7-Day Money Back Guarantee," allows...
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Car Transfer Process

What is CarMax's process for transferring a car from one location to another?

CarMax has a streamlined process for transferring cars between locations. Once a customer selects a car at a particular CarMax store,...
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Help me with my CarMax Inc. customer service issue

Ask any question you have about CarMax Inc. customer service. We will do our best to get you answers right away.
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