I have * CapitalOne accounts that I have had for several years. I have never been behin...

GetHuman-xstephmc's Restricted Account issue with Capital One from March 2021

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Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-xstephmc's own words
I have * CapitalOne accounts that I have had for several years. I have never been behind on a payment. On December **th **** my wallet was stolen with both of my CapitalOne cards inside. Several purchases were made and there was an attempt to make a payment on the card with an unknown bank account and the payments did not go through. I have waited to make a payment on my accounts in hopes that the person who used my cards would have to pay them. That hasn’t happened so far and my credit score is being negatively affected. My question is, if I pay off both cards will my account go back to having the original credit line that it had previously or will my accounts be permanently restricted?*My name on the accounts is Stephanie McCoy, DOB: ******. I do not know the card numbers as I no longer have access to those cards. Thank you

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Capital One

Restricted Account issue
Reported by GetHuman-xstephmc
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 4583 others
0 customers following this

Timeline

GetHuman-xstephmc started working on this issue
Mar 22nd 7:53pm

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