I have * CapitalOne accounts that I have had for several years. I have never been behin...

GetHuman-xstephmc's Restricted Account issue with Capital One from March 2021

Help with my Capital One issue
First: share to improve GetHuman-xstephmc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-xstephmc may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-xstephmc's own words
I have * CapitalOne accounts that I have had for several years. I have never been behind on a payment. On December **th **** my wallet was stolen with both of my CapitalOne cards inside. Several purchases were made and there was an attempt to make a payment on the card with an unknown bank account and the payments did not go through. I have waited to make a payment on my accounts in hopes that the person who used my cards would have to pay them. That hasn’t happened so far and my credit score is being negatively affected. My question is, if I pay off both cards will my account go back to having the original credit line that it had previously or will my accounts be permanently restricted?*My name on the accounts is Stephanie McCoy, DOB: ******. I do not know the card numbers as I no longer have access to those cards. Thank you

GetHuman-xstephmc did not yet indicate what Capital One should do to make this right.

How GetHuman-xstephmc fixed the problem

We are waiting for GetHuman-xstephmc to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

Restricted Account issue
Reported by GetHuman-xstephmc
Mar 22nd, 2021 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 4583 others
0 customers following this


GetHuman-xstephmc started working on this issue
Mar 22nd, 2021 7:53pm