Dispute declined:**Good Evening,*When I called Capital One, I indicated that I was disp...

GetHuman5318888's Dispute a Charge issue with Capital One from September 2020

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The issue in GetHuman5318888's own words
Dispute declined:**Good Evening,*When I called Capital One, I indicated that I was disputing the $** transaction for Apple AirPods because the FB Marketer sold me Fake Apple AirPods. Yes, I did send money to the FB Marketer based on the item and description - “AUTHENTIC“ AirPods as stated below. That information was told to the customer service representative. I am not sure why the decision was made to decline my dispute when Capital One already knew I sent the funds. The FB Marketer sold Fake AirPods. I contacted him but he stated that he lives in another state, do not know when he will be in Jacksonville, FL again snd he no longer has CashApp. That is why I contacted my bank. The item I received was compared to the real product made by Apple that were purchased*gifted to my husband by my daughter. The item is Fake. I know that they are fake because I researched online and because the item description inside of the product is in Chinese not English. Below is the FB Marketer’s post. Please consider this information to return my $**. **Thanks!*Grace Herbert****-***-****

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Capital One

Dispute a Charge issue
Reported by GetHuman5318888
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 4925 others
0 customers following this


GetHuman5318888 started working on this issue
Sep 30th, 2020 11:09pm