Dispute declined:**Good Evening,*When I called Capital One, I indicated that I was disp...

GetHuman5318888's Dispute a Charge issue with Capital One from September 2020

41 views | 4925 similar | 0 following
Help with my Capital One issue
Next: our robot will wait on hold for GetHuman5318888 to get a Capital One rep on the line!
Always use the GetHuman Phone to call Capital One. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman5318888's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5318888 may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5318888's own words
Dispute declined:**Good Evening,*When I called Capital One, I indicated that I was disputing the $** transaction for Apple AirPods because the FB Marketer sold me Fake Apple AirPods. Yes, I did send money to the FB Marketer based on the item and description - “AUTHENTIC“ AirPods as stated below. That information was told to the customer service representative. I am not sure why the decision was made to decline my dispute when Capital One already knew I sent the funds. The FB Marketer sold Fake AirPods. I contacted him but he stated that he lives in another state, do not know when he will be in Jacksonville, FL again snd he no longer has CashApp. That is why I contacted my bank. The item I received was compared to the real product made by Apple that were purchased*gifted to my husband by my daughter. The item is Fake. I know that they are fake because I researched online and because the item description inside of the product is in Chinese not English. Below is the FB Marketer’s post. Please consider this information to return my $**. **Thanks!*Grace Herbert****-***-****

GetHuman5318888 did not yet indicate what Capital One should do to make this right.

How GetHuman5318888 fixed the problem

We are waiting for GetHuman5318888 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5318888 fixes it.
This email address isn't valid

Capital One

Dispute a Charge issue
Reported by GetHuman5318888
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 4925 others
0 customers following this

Timeline

GetHuman5318888 started working on this issue
Sep 30th, 2020 11:09pm