Dispute declined:**Good Evening,*When I called Capital One, I indicated that I was disp...
GetHuman5318888's Dispute a Charge issue with Capital One from September 2020
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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5318888's own words
Dispute declined:**Good Evening,*When I called Capital One, I indicated that I was disputing the $** transaction for Apple AirPods because the FB Marketer sold me Fake Apple AirPods. Yes, I did send money to the FB Marketer based on the item and description - “AUTHENTIC“ AirPods as stated below. That information was told to the customer service representative. I am not sure why the decision was made to decline my dispute when Capital One already knew I sent the funds. The FB Marketer sold Fake AirPods. I contacted him but he stated that he lives in another state, do not know when he will be in Jacksonville, FL again snd he no longer has CashApp. That is why I contacted my bank. The item I received was compared to the real product made by Apple that were purchased*gifted to my husband by my daughter. The item is Fake. I know that they are fake because I researched online and because the item description inside of the product is in Chinese not English. Below is the FB Marketer’s post. Please consider this information to return my $**. **Thanks!*Grace Herbert****-***-****
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