Hi my name is Robina Asghar. We are your customer for past ten yeas more or less. Recen...

GetHuman-bina_asg's Restricted Account issue with Capital One from July 2020

Help with my Capital One issue
First: share to improve GetHuman-bina_asg's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bina_asg may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-bina_asg's own words
Hi my name is Robina Asghar. We are your customer for past ten yeas more or less. Recently a problem came up reference number ************** from fraud department. The issue is about my proof of residency. I sent paper and found out I need utility bill with my name on it. I don’t have bills on my name, they are on my husband name, but we found home telephone bill and cable bills. Again Problem arise when I couldn’t up load document. I did more then dozen and also called capital one for help. Every time I tried I revived a message that I can not up load. In mean while I talked to many people who gave me cold shoulders, like I am guilty of something. Then someone said send bank statement since i could not up load bank Stevens I called again and a person gave me fax number to fax statement without telling me the negative consenquences of faxing bank statements. When I went to my bank to fax they told me I should not be sending any information and who ever told Me to fax bank statements gave me wrong information. It’s dangerous to fax bank information, anybody can use it or other people can have my account number. The manager also told she never knew her her thirteen year in banking that this situation. She told me you can cancel my card, but she believed something is going on. She asked me to call your bank and tell them they will delete the account number, the lady from capital one said she need info with account number. Our bank told us that it’s dangerous for us and our bank. They won’t send and I agree with them. They said You can get my info from credit company or help me up loading it, rather then sending me new link every time. I was working with you not because I needed you but that we hard good relationship with capital one. But enough is enough. I know you don’t care because we are just some idiot customer. When I started working with you I canceled all my other credit card, but when I went back to credit card combines they are more then happy to give us credit card and bat least we have citi bank credit card which we will be using. As usual we will pay off our credit card.Thank you it was a big learning lesson for us. Do what ever is best for your bank. It must my name or nationality or the country where I used it for you to investigate me.

GetHuman-bina_asg did not yet indicate what Capital One should do to make this right.

How GetHuman-bina_asg fixed the problem

We are waiting for GetHuman-bina_asg to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

Restricted Account issue
Reported by GetHuman-bina_asg
Jul 23rd, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 5697 others
0 customers following this


GetHuman-bina_asg started working on this issue
Jul 23rd, 2020 11:36pm
GetHuman-bina_asg indicated the issue is not fixed yet.
Jul 24th, 2020 5:52am
GetHuman-bina_asg indicated the issue is not fixed yet.
Jul 24th, 2020 4:27pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies