Hi my name is Robina Asghar. We are your customer for past ten yeas more or less. Recen...

GetHuman-bina_asg's Restricted Account issue with Capital One from July 2020

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Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-bina_asg's own words
Hi my name is Robina Asghar. We are your customer for past ten yeas more or less. Recently a problem came up reference number ************** from fraud department. The issue is about my proof of residency. I sent paper and found out I need utility bill with my name on it. I don’t have bills on my name, they are on my husband name, but we found home telephone bill and cable bills. Again Problem arise when I couldn’t up load document. I did more then dozen and also called capital one for help. Every time I tried I revived a message that I can not up load. In mean while I talked to many people who gave me cold shoulders, like I am guilty of something. Then someone said send bank statement since i could not up load bank Stevens I called again and a person gave me fax number to fax statement without telling me the negative consenquences of faxing bank statements. When I went to my bank to fax they told me I should not be sending any information and who ever told Me to fax bank statements gave me wrong information. It’s dangerous to fax bank information, anybody can use it or other people can have my account number. The manager also told she never knew her her thirteen year in banking that this situation. She told me you can cancel my card, but she believed something is going on. She asked me to call your bank and tell them they will delete the account number, the lady from capital one said she need info with account number. Our bank told us that it’s dangerous for us and our bank. They won’t send and I agree with them. They said You can get my info from credit company or help me up loading it, rather then sending me new link every time. I was working with you not because I needed you but that we hard good relationship with capital one. But enough is enough. I know you don’t care because we are just some idiot customer. When I started working with you I canceled all my other credit card, but when I went back to credit card combines they are more then happy to give us credit card and bat least we have citi bank credit card which we will be using. As usual we will pay off our credit card.Thank you it was a big learning lesson for us. Do what ever is best for your bank. It must my name or nationality or the country where I used it for you to investigate me.

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Capital One

Restricted Account issue
Reported by GetHuman-bina_asg
Jul 23rd, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 5697 others
0 customers following this

Timeline

GetHuman-bina_asg started working on this issue
Jul 23rd, 2020 11:36pm
GetHuman-bina_asg indicated the issue is not fixed yet.
Jul 24th, 2020 5:52am
GetHuman-bina_asg indicated the issue is not fixed yet.
Jul 24th, 2020 4:27pm

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