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GetHuman4801632's Payment Inquiry issue with Capital One from May 2020

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Before contacting them, items GetHuman4801632 may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman4801632's own words
Get an answer ... My name is Claude Seguy, I am authorized to manage Ms Ana Jurgeleit Visa card operations,.ending in .........****.*she is stranded overseas because of the cover ** and unable to communicate herself. Upon her request, I need to ask if there has been a refund for flights cancellations from United Airlines and American Airlines that stopped operations. *I'd be grateful for the information.*I can be reach at: *** *** **** either by voice or message, as well as by email at *****@***.com.
Wit time to connect to an agent takes at least one hour up to two hours
Since it is a simple request for information, As soon as possible
Have been a long time customer
es, I tried unsuccessfully to reach out by phone, extremely long periods on hold, two attempts for one hour, last try for two hours.
How GetHuman4801632 fixed the problem

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Capital One

Visa card
Payment Inquiry issue
Reported by GetHuman4801632
May 19th, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 5815 others
0 customers following this

Timeline

GetHuman4801632 started working on this issue
May 19th, 2020 12:29am