Forget the mailed bill, the IPad app. Is now fully fonctional.

GetHuman4383813's customer service issue with Capital One from February 2020

Help with my Capital One issue
The issue in GetHuman4383813's own words
since for the second month in a row i cannot access my account using my pad. only available through my computer, is it possible in the future to have a mailed bill giving details of purchases. thank you. My name Patrick Greene ** march **** g*m*g* email *****@***.com
System brought me up to a place offering to Change my password but the moment I tried, the line would turn red preventing any written modification
I got to modify my password using my computer instead of the Ipad(suggestion made by a Capitol One rep.) and after that process I was able to connect to the Capitol One billing descriptions through my IPad.
Customer since November ****
You shld. Make changes because this is the last computer we will have and lots of your futur customers will not have one when this problem occurs.
How GetHuman4383813 fixed the problem
Used my computer your system does not accept my pad !! I want a paper bill sent by mail in the future
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Capital One

I was trying to read my acct. using my IPad.
Customer service issue
Reported by GetHuman4383813
Feb 21st, 2020 - 8 months ago
Fixed
GetHuman4383813 shared how to fix
Seen by 8 customers so far
Similar issue to 3627 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman4383813 started working on this issue
Feb 21st 6:42pm
GetHuman4383813 confirmed the issue is fixed. Hooray!
Feb 22nd 3:01am