I made a payment on Jan **th for **.**. It came out of my bank account but you did no...

GetHuman2159043's customer service issue with Capital One from February 2019

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The issue in GetHuman2159043's own words
I made a payment on Jan **th for **.**. It came out of my bank account but you did not receive it. I spoke with someone about * weeks ago and I faxed the bank statement with it on there AND Capital One called my bank and spoke to someone that confirmed my payment was sent out. I want to make another payment but I don't trust doing it. I would like to have the **.** credited to my account. The gentleman that I spoke to told me it would be taken care of.
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Capital One

Customer service issue
Reported by GetHuman2159043
Feb 7th, 2019 - 4 mons ago
I have an issue with Capital One too
Not resolved
Seen by 2 customers so far
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GetHuman2159043 started working on this issue
Feb 7th 11:37pm