Dear Sir*Madam,*I am your client for more than ** years, paying my bills on two credit...

GetHuman-zvonimir's customer service issue with Capital One from December 2018

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The issue in GetHuman-zvonimir's own words
Dear Sir*Madam,*I am your client for more than ** years, paying my bills on two credit cards, VISA and Master every month on time.*Since I live for some time in Europe, I have now difficulties since last month to login into my account. In the past ** months or so, I used a * digit code, you have provided me each time when I logged in to my account, that you sent to my e-mail address. Lately you stopped that option, and now I can no longer get the access to my account. My local mobile phone I don't use anymore. How could I change my password by using e-mail address or overseas mobile phone ? Thanks and best regards, Zvonimir Markovich
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Capital One

Customer service issue
Reported by GetHuman-zvonimir
Dec 6th, 2018 - 6 mons ago
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GetHuman-zvonimir started working on this issue
Dec 6th, 2018 2:24pm