This is horrible customer service to someone that has been with the company for many years...

GetHuman-jlmckb's customer service issue with Capital One from August 2018

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The issue in GetHuman-jlmckb's own words
I just want my credit card back ... I just want to say I really loved this company...I used my card and paid off my card many times over the last ** years. I ended up in the hospital for over * months...wasn't able to make a payment....i have no family to help. I was relearning how to walk....and I get home pay in full.....and you guys refuse to open the account. Really? I will never be back after this treatment and poor customer service to a loyal customer. I mean wouldn't even discuss my issue or options..."No its closed"
I never purposely didn’t pay my bill. I was laying in a hospital bed relearning to walk again.
I just want my card once u received the payment in full
I have had that card for years. And paid it off many timed....
I have called three times explaining the situation. I get transferred around. The complete runaround!!!!! No service just NO!
I have an issue with Capital One too
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Capital One

Credit card
Customer service issue
Reported by GetHuman-jlmckb
Aug 15th, 2018 - a yr ago
I have an issue with Capital One too
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Seen by 6 customers so far
Similar issue to 1313 others
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Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security
Timeline
GetHuman-jlmckb started working on this issue
Aug 15th, 2018 1:11pm
GetHuman-jlmckb indicated the issue is not fixed yet.
Aug 18th, 2018 4:43pm
GetHuman-jlmckb indicated the issue is not fixed yet.
Aug 18th, 2018 4:47pm
GetHuman-jlmckb indicated the issue is not fixed yet.
Aug 18th, 2018 4:47pm