I would like to close my current credit card. I have experienced some financial difficu...

GetHuman-jlheffel's customer service issue with Capital One from June 2018

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The issue in GetHuman-jlheffel's own words
I would like to close my current credit card. I have experienced some financial difficulty and may be facing bankruptcy. Since I am up to date on payments I would like to get this taken care of. I would like to settle the amount on my card and lower the interest rate. When I make a payment most of it is going toward the interest and I am not getting anywhere paying on my bill.
I would like a lower interest rate and my account closed. I would like to try to pay it off without bankruptcy but it is not working this way.
I have an issue with Capital One too
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Capital One

Customer service issue
Reported by GetHuman-jlheffel
Jun 7th, 2018 - a yr ago
I have an issue with Capital One too
Fixed
Seen by 10 customers so far
Similar issue to 515 others
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Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security
Timeline
GetHuman-jlheffel started working on this issue
Jun 7th, 2018 2:27am
GetHuman-jlheffel indicated the issue is not fixed yet.
Jun 7th, 2018 10:58am
GetHuman-jlheffel indicated the issue is not fixed yet.
Jun 8th, 2018 3:01pm
GetHuman-jlheffel indicated the issue is not fixed yet.
Jun 12th, 2018 12:35am