My husband and I recently purchased a vehicle from someone in the state of Maryland an...

GetHuman-aunieplu's customer service issue with Capital One Auto Finance from March 2020

Help with my Capital One Auto Finance issue
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The issue in GetHuman-aunieplu's own words
My husband and I recently purchased a vehicle from someone in the state of Maryland and the title says that you all had a lien on it. The couple that we purchased it from said the lien has since been paid in full and they had documents showing this. Our problem is, we went to our Virginia DMV to tag*title the vehicle, but they told us they are unable to do so without the proper paperwork from Capital One Auto Finance, providing proof that the lien was paid in full. And to further complicate things, we can not seem to get in contact with the couple who we purchased the vehicle from to get this required paperwork. My question is, if I were to give provide you with the make*model and the VIN of said vehicle, along with the names of both of the previous owners who name the lien was under and their address, is there a way you can fax over to my local Virginia DMV the documentation they need stating the lien has been satisfied?!

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Capital One Auto Finance

Customer service issue
Reported by GetHuman-aunieplu
Mar 17th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 370 others
0 customers following this

Timeline

GetHuman-aunieplu started working on this issue
Mar 17th, 2020 12:03am

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