My name is Anton Smirnov, my account number is ***********. My email address is...

GetHuman1037304's customer service issue with Capital One 360 from August 2018

11 views | 132 similar | 0 following
Help with my Capital One 360 issue
First: share to improve GetHuman1037304's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1037304 to get a Capital One 360 rep on the line!
Always use the GetHuman Phone to call Capital One 360. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1037304 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman1037304's own words
My name is Anton Smirnov, my account number is ***********. My email address is *****@***.com. I own a capital one *** money account that should be linked to my mother's. Upon creating this account on the fifth of August, she was able to send me a starting balance of twenty dollars. Now, she wants to transfer some more money. However, to do so requires her to log into her account on the site capitalone***.com. But when she tries to go on that site, she gets rerouted to the general capital one login page. Upon logging in, she ends up on the site my accounts.capitalone.com, while when I log into my account I end up on secure.capitalone***.com. This is important because the menu*options needed to complete the steps to transfer money into my account are not accessible from myaccounts.capitalone.com. Therefore, she cannot send me money or view my account activity.

GetHuman1037304 did not yet indicate what Capital One 360 should do to make this right.

How GetHuman1037304 fixed the problem

We are waiting for GetHuman1037304 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One 360's attention and get better help faster. Tap below to get started.
Having Capital One 360 issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1037304 fixes it.
This email address isn't valid

Capital One 360

Customer service issue
Reported by GetHuman1037304
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 132 others
0 customers following this

Timeline

GetHuman1037304 started working on this issue
Aug 26th, 2018 2:31am