My name is Anton Smirnov, my account number is ***********. My email address is...

GetHuman1037304's customer service issue with Capital One 360 from August 2018

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The issue in GetHuman1037304's own words
My name is Anton Smirnov, my account number is ***********. My email address is *****@***.com. I own a capital one *** money account that should be linked to my mother's. Upon creating this account on the fifth of August, she was able to send me a starting balance of twenty dollars. Now, she wants to transfer some more money. However, to do so requires her to log into her account on the site capitalone***.com. But when she tries to go on that site, she gets rerouted to the general capital one login page. Upon logging in, she ends up on the site my accounts.capitalone.com, while when I log into my account I end up on secure.capitalone***.com. This is important because the menu*options needed to complete the steps to transfer money into my account are not accessible from myaccounts.capitalone.com. Therefore, she cannot send me money or view my account activity.
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Capital One 360

Customer service issue
Reported by GetHuman1037304
Aug 26th, 2018 - 4 mons ago
I have an issue with Capital One 360 too
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Seen by 3 customers so far
Similar issue to 132 others
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GetHuman1037304 started working on this issue
Aug 26th 2:31am