Cannot get printer to respond. Need to delete all previous versions of printer on Win...

GetHuman4054589's customer service issue with Canon USA from December 2019

Help with my Canon USA issue
The issue in GetHuman4054589's own words
Cannot get printer to respond. Need to delete all previous versions of printer on Win ** and start over.

GetHuman4054589 did not yet indicate what Canon USA should do to make this right.

How GetHuman4054589 fixed the problem
Went back to a previous set point after stopping anti-virus.
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Canon USA

Customer service issue
Reported by GetHuman4054589
Dec 6th, 2019 - 2 years ago
Fixed
GetHuman4054589 shared how to fix
Seen by 11 customers so far
Similar issue to 224 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman4054589 started working on this issue
Dec 6th, 2019 11:19pm
GetHuman4054589 confirmed the issue is fixed. Hooray!
Dec 7th, 2019 2:59pm

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