I was charged twice . Twice . Apparently when I booked thru my agency the amount was ch...

GetHuman6772459's Overcharge/Strange charge issue with Candlewood Suites from November 2021

Help with my Candlewood Suites issue
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Before contacting them, items GetHuman6772459 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman6772459's own words
I was charged twice . Twice . Apparently when I booked thru my agency the amount was charged at that time, which i didn’t know. So the receipt that I got during check out I used that for my expenses but I should’ve use the receipt from my agency. So I was double charged by the hotel not knowing the hotel was paid thru agency when I booked it already.

GetHuman6772459 did not yet indicate what Candlewood Suites should do to make this right.

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Candlewood Suites

Overcharge/Strange charge issue
Reported by GetHuman6772459
Nov 3rd, 2021 - 3 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 403 others
0 customers following this

Timeline

GetHuman6772459 started working on this issue
Nov 3rd, 2021 3:17pm

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