I had ordered an external CD drive from Amazon which never arrived. The tracking inform...

GetHuman-ross_k's Delivery problem issue with Canada Post from November 2019

Help with my Canada Post issue
Top Tip from another customer
Your local post office likely has a shorter hold time than the main USPS customer service line. Call or visit your local office first and often a missing delivery problem can be resolved through them faster. You can get their number here: tools.usps.com/go/POLocatorAction
The issue in GetHuman-ross_k's own words
I had ordered an external CD drive from Amazon which never arrived. The tracking information indicated that it had been delivered but, if so, it was not to me. Fortunately, the cost was refunded with no issues.**I ordered again, still needing the drive. This morning, a resident from a neighbouring street brought me my package which had been incorrectly delivered to her address (* Duke Street in St. Stephen NB as opposed to * Pagan Street.) I suspect the first CD drive was delivered to * Duke but, not needing another one and worried that another missing package might attract too much attention, they gave it to me.**I would like to be sure, in the future, that deliveries are made to the correct address, which I’m sure comes as no surprise. I would like to see ALL package deliveries made to an actual person, who has to sign for the package after confirming the address. If there is no one home, leave one of the “you have a package to pick up” slips in the mailbox.

GetHuman-ross_k did not yet indicate what Canada Post should do to make this right.

How GetHuman-ross_k fixed the problem
Hello**Thank you very much for your follow up inquiry. **This also gives me an opportunity to offer an apology as the delivery problems weren’t due to Canada Post. The package was delivered by another company who, from the online comments, have a history of slipshod service.**Again, thanks very much and best wishes.
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Canada Post

Delivery problem issue
Reported by GetHuman-ross_k
Nov 21st, 2019 - a year ago
Fixed
GetHuman-ross_k shared how to fix
Seen by 5 customers so far
Similar issue to 1664 others
0 customers following this
Items needed
Account holder name
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Email address on the account

Timeline

GetHuman-ross_k started working on this issue
Nov 21st, 2019 5:02pm
GetHuman-ross_k confirmed the issue is fixed. Hooray!
Nov 22nd, 2019 12:50am

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