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Canada Post Customer FAQ

Top Answers & How-to Guides

What is Canada Post's Phone Number?

The question we are asked most often is about how to talk to Canada Post customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the options available for mail forwarding with Canada Post?

Canada Post offers several options for mail forwarding to accommodate different needs. The first option is Permanent Forwarding, which...
Ask any question you have about Canada Post customer service, get an answer now.
Contact Canada Post customer service

Delivery Issues

How do I let the Canada Post know about a delivery problem?

Canada Post advises clients to confirm delivery date and address before creating a service ticket for delayed items. Yellow alerts...
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Payment Methods

What are the accepted methods of payment for Canada Post services?

Canada Post accepts various methods of payment for their services. Customers can pay with cash, credit or debit cards, as well as with...
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Size Restrictions

What are the size and weight restrictions for packages sent through Canada Post?

Canada Post has specific size and weight restrictions for packages to ensure efficient and safe delivery. The maximum weight for a...
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International Shipping

What services does Canada Post offer for international shipping?

Canada Post offers a range of services for international shipping to ensure your packages reach destinations worldwide. Our services...
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Delivery Time

What is the estimated delivery time for a package sent through Canada Post?

The estimated delivery time for a package sent through Canada Post varies depending on the service selected. For domestic shipments,...
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Signature Request

Can I request a signature upon delivery for my package?

Yes, you can request a signature upon delivery for your package with Canada Post. This service is available for both domestic and international...
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Shipping Restrictions

What are the restrictions on shipping certain items through Canada Post?

Canada Post has specific restrictions on shipping certain items to ensure the safety and compliance of packages. Prohibited items include...
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Mail Forwarding

What are the options available for mail forwarding with Canada Post?

Canada Post offers several options for mail forwarding to accommodate different needs. The first option is Permanent Forwarding, which...
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Help me with my Canada Post customer service issue

Ask any question you have about Canada Post customer service. We will do our best to get you answers right away.
We look to the Canada Post issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Canada Post issues reported to GetHuman
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