I filed a claim for family care leave to care for a relative. Kaiser ROMI (Release of M...

GetHuman3868232's customer service issue with California Employment Development Department (EDD) from November 2019

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The issue in GetHuman3868232's own words
I filed a claim for family care leave to care for a relative. Kaiser ROMI (Release of Medical Information sent in the usual claim forms to EDD. Last week I got a call from someone at EDD saying part C (the patient's name etc) was not filled in. Kaiser says that it cannot see what it sent in, but it shows that Kaiser has all the information listed in their records, and assumes EDD must have it too. Kaiser says usually EDD sends them a form saying what info. is missing. Then they can fix it. Since Kaiser does not have anything from EDD saying this the can't do anything. The person I talked to at EDD said if they don't get the info they need in ** days they will close my claim. I don't know what to do. Kaiser has to wait for EDD to tell them what is missing. I cannot reach EDD by phone-the message says it has maximum number of callers and to call back later. It continually says that.

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California Employment Development Department (EDD)

Customer service issue
Reported by GetHuman3868232
Nov 1st, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 1031 others
0 customers following this

Timeline

GetHuman3868232 started working on this issue
Nov 1st, 2019 8:51pm

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