got a letter from cadillac dated feb, **,**** re: low beam headlights on my **** srx. m...
GetHuman5106680's customer service issue with Cadillac from July 2020
Help with my Cadillac issue
First: share to improve GetHuman5106680's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5106680 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman5106680's own words
got a letter from cadillac dated feb, **,**** re: low beam headlights on my **** srx. made appt at local cad dealership( ritchie cadillac daytona beach florida) on may **,**** for repair as stated in letter, informed on that date headlights were on back order from manufacturer. called again on june **, **** to check back order status and again was told they were still back ordered and no repair could be performed. it is now july **,****, approx * months after i recieved initial correspondence regarding this repair. needless to say this delay has been very disappointing and a poor reflection on your brand. would be appreciative of any insight when this problem of supply and repair will be resolved, thank you david lottes *** ***-****
GetHuman5106680 did not yet indicate what Cadillac should do to make this right.
I have an issue with Cadillac too
How GetHuman5106680 fixed the problem
We are waiting for GetHuman5106680 to fix the problem and share the solution with the rest of us customers.
Please help with my Cadillac issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.