got a letter from cadillac dated feb, **,**** re: low beam headlights on my **** srx. m...

GetHuman5106680's customer service issue with Cadillac from July 2020

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The issue in GetHuman5106680's own words
got a letter from cadillac dated feb, **,**** re: low beam headlights on my **** srx. made appt at local cad dealership( ritchie cadillac daytona beach florida) on may **,**** for repair as stated in letter, informed on that date headlights were on back order from manufacturer. called again on june **, **** to check back order status and again was told they were still back ordered and no repair could be performed. it is now july **,****, approx * months after i recieved initial correspondence regarding this repair. needless to say this delay has been very disappointing and a poor reflection on your brand. would be appreciative of any insight when this problem of supply and repair will be resolved, thank you david lottes *** ***-****

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Customer service issue
Reported by GetHuman5106680
Jul 27th, 2020 - 6 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 21 others
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GetHuman5106680 started working on this issue
Jul 27th, 2020 9:17pm