Date: ** January ******* Page Avenue, Apt ****Asheville, NC *******Cadillac *P.O. Box...

GetHuman-rlbobh's customer service issue with Cadillac from January 2019

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Date: ** January ******* Page Avenue, Apt ****Asheville, NC *******Cadillac *P.O. Box ******Detroit MI*********Problem with Cadillac CUE Screen **Dear Sir:*I am having trouble with the CUE screen on my **** Cadillac SRX. The finger touch sensitivity stopped working in the middle of the bottom portion of the screen, making it impossible to enter correct addresses, to select anything other than the two radio stations at either end of the screen.*Checking on Google provided information that this problem is widespread, although the local dealer does not seem to be aware of this issue.*My vehicle has proven very satisfactory so far, but I would expect the Cadillac company to have advised its dealers of the issue, and to have established a recall on this component, on warranty or extended warranty.*My Cadillac, the **** SRX, has about **,*** miles, and an extended warranty.*Please advise me of how I can have this issue resolved.*Thank you *Sincerely,*Robert L Hemmings
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Cadillac

Customer service issue
Reported by GetHuman-rlbobh
Jan 14th, 2019 - 9 mons ago
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GetHuman-rlbobh started working on this issue
Jan 14th 8:42pm