I was told I need priorauthorization for a xyrem prescription. My doctor was faxed a f...

GetHuman-tmbbarb's customer service issue with CVS Caremark from August 2018

136 similar
0 following
Help with my CVS Caremark issue
First: share to improve GetHuman-tmbbarb's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-tmbbarb to get a CVS Caremark rep on the line!
Always use the GetHuman Phone tocall CVS Caremark. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-tmbbarb's own words
I was told I need priorauthorization for a xyrem prescription. My doctor was faxed a form to fill out, and faxed it back. They were told they needed more information and had to fax over sleep study results, list of symptoms and medications tried and failed. They faxed the appropriate documents. They were then told my information did not match what was in the system, but it did. Then they were told priorauthorization was not needed for a xyrem prescription. I called the xyrem pharmacy to get my refill and was told insurance rejected the claim, priorauthorization was needed. I need to get a competent human on the phone to find out why they keep giving me and my doctors the run around and I need them to tell me if I need priorauthorization or not and to clearly communicate with the xyrem pharmacy if I don't. If I do need it then I need them to review and approve the forms my doctor has spent all week filling out so that I can actually receive my medication.
GetHuman-tmbbarb did not yet indicate what CVS Caremark should do to make this right.
I have an issue with CVS Caremark too
How GetHuman-tmbbarb fixed the problem
We are waiting for GetHuman-tmbbarb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get CVS Caremark's attention and get better help faster. Tap below to get started.
Having CVS Caremark issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tmbbarb fixes it.
This email address isn't valid

CVS Caremark

Customer service issue
Reported by GetHuman-tmbbarb
Aug 10th, 2018 - a yr ago
I have an issue with CVS Caremark too
Not resolved
Seen by 9 customers so far
Similar issue to 136 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Social security number
phone number
Date of birth
Billing address
GetHuman-tmbbarb started working on this issue
Aug 10th, 2018 11:37am