I am trying to call to get my balance to make a payment but your options have changed w...

GetHuman696792's customer service issue with CPS Energy from May 2018

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The issue in GetHuman696792's own words
I am trying to call to get my balance to make a payment but your options have changed when you call in. Stating that CPS is experiencing high call volume and will call me back in * to * min. and to input phone number. My cell phone number has changed so I entered my home number and automated service told me number invalid so tried my new cell number and also advised me invalid, Very frustrated that I cannot get to speak to a customer service rep to update my contact info. with new cell number and also system is advising my home number which i believe is on file is stating also invalid. Need someone to please call me at ***-***-****- would prefer a phone call NOT and EMAIL!
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CPS Energy

Customer service issue
Reported by GetHuman696792
May 18th, 2018 - 10 mons ago
I have an issue with CPS Energy too
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Seen by 9 customers so far
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Timeline
GetHuman696792 started working on this issue
May 18th, 2018 3:38pm