Brussels Airlines owes us money since June *, **** and has made no effort to refund it.

GetHuman-bsheinko's customer service issue with Brussels Airlines from July 2018

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The issue in GetHuman-bsheinko's own words
Get money back for charge that should not have been charged!!!! ... Case * ****-SN-*****. I submitted claim on June *. We were incorrectly charged for extra luggage (we are both Star Alliance Gold). We were told it was a mistake and we would be refunded. NOTHING HAS HAPPENED after * attempts online, several email followups, * phone calls. I HAVE HAD NO RESPONSE AT ALL.
We were told by * agents (Rome, Brussels, and Warsaw) that we should never have been charged and to contact you. It's all in the records that it was a mistake by Nick who did it!!
Refund the money you owe us NOW. We requested this June *, **** and have tried numerous times to resolve the issue
We have been United Platinum flyers for years. As Star Alliance Gold flyers on a Star Alliance Partner, we expected to be treated as such!
EVERYTHING -- follow up on your website, emails, and phone calls to ***-***-**** ( with ridiculously long wait times), Then only to be told by reservations agents that they will contact customer service (we cannot contact them directly) and that they will contact us - ha ha ha ha
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Brussels Airlines

Overcharge for extra luggage that should have been free
Customer service issue
Reported by GetHuman-bsheinko
Jul 16th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 39 others
0 customers following this
Items needed
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Timeline

GetHuman-bsheinko started working on this issue
Jul 16th, 2018 2:01pm
GetHuman-bsheinko indicated the issue is not fixed yet.
Jul 16th, 2018 2:01pm
GetHuman-bsheinko indicated the issue is not fixed yet.
Jul 16th, 2018 5:16pm
GetHuman-bsheinko indicated the issue is not fixed yet.
Jul 17th, 2018 3:08pm
GetHuman-bsheinko confirmed the issue is fixed. Hooray!
Jul 19th, 2018 3:17pm