My MFC-J***DW ran out of ink. When I replaced the ink cartridge I got a message saying...

GetHuman1970116's customer service issue with Brother International from January 2019

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The issue in GetHuman1970116's own words
My MFC-J***DW ran out of ink. When I replaced the ink cartridge I got a message saying "cannot detect ink". What are the rules on ink for my printer. Do all the color cartridges have to be the same? Do the ink cartridges have a time limit? Can the printer print in black and white without color cartridges? Can any functions be performed without ink?
I recently bought a laser printer, so the MFC-J***DW is now in storage. I may want to reinstall it in the future. I need to know the rules about ink that the printer uses to decide if it will work.
I have an issue with Brother International too
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Brother International

Customer service issue
Reported by GetHuman1970116
Jan 15th, 2019 - a mon ago
I have an issue with Brother International too
Not resolved
Seen by 9 customers so far
Similar issue to 142 others
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Timeline
GetHuman1970116 started working on this issue
Jan 15th 5:18pm