I just used my debit card and gave them $*.** for an answer to my question. It is about...

GetHuman-etnorias's customer service issue with Brother International from June 2018

Help with my Brother International issue
The issue in GetHuman-etnorias's own words
I just used my debit card and gave them $*.** for an answer to my question. It is about a DS-***W scanner that I bought from e-bay for $***.**. And when I got it over a week ago, the AP-**** battery was dead. And I am in the process of scanning *** pages. For my first book, and I can't find a battery anywhere. My question is I need a new battery, and a charger for it. And I have my debit card ready, to buy them both. So find my e-mail, of *****@***.com. And the rest of my info will be there for you. And thanks for any info that you can give me with this.
GetHuman-etnorias did not yet indicate what Brother International should do to make this right.
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How GetHuman-etnorias fixed the problem
They told me to plug the cord into the computer, and into the scanner for ** hours. And it would take that long to recharge the battery, I did it at *pm yesterday. And It is just after **pm tonight, and the blue light only stays on for a second then dies. So the problem isn't fixed, and where is there a store that has the AP-**** battery and a charger. It's been ** days, since I got the DS***W scanner, and can't find what i need anywhere.
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Brother International

Customer service issue
Reported by GetHuman-etnorias
Jun 24th, 2018 - 6 mons ago
I have an issue with Brother International too
GetHuman-etnorias shared how to fix
Seen by 4 customers so far
Similar issue to 17 others
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GetHuman-etnorias started working on this issue
Jun 24th 5:07pm
GetHuman-etnorias confirmed the issue is fixed. Hooray!
Jun 24th 6:15pm