my meter reading is unusually high. There was a problem * years ago when British Gas wa...

GetHuman-rkeder's Overcharge on Account issue with British Gas from September 2020

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The issue in GetHuman-rkeder's own words
my meter reading is unusually high. There was a problem * years ago when British Gas was closing my account without me requesting it as e-on was taking over. There are * converted flats at the property and somehow British Gas keeps what it seems to me mixing up the accounts. * months ago my upstairs neighbours (new people) opened their account with British Gas and there was some mix up problem which my upstairs neighbour hoped to have sorted out. A couple of days ago i went to give my electricity meter reading and the system alerted me that the reading was unusually high which I noticed it was. The electricity consumption has been even lower than usual due to only * people living at the property for a month and yet the meter reading sky rocketed. The issue has to be investigated properly as it may be that for some reason British Gas combined the * accounts into one and i am getting the bill for the both flats.

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British Gas

Overcharge on Account issue
Reported by GetHuman-rkeder
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1758 others
0 customers following this

Timeline

GetHuman-rkeder started working on this issue
Sep 30th, 2020 1:01pm

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