Trying to switch to British Gas- no support available*Trying to switch to British Gas...

GetHuman4419097's customer service issue with British Gas from March 2020

Help with my British Gas issue
First: share to improve GetHuman4419097's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4419097 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman4419097's own words
Trying to switch to British Gas- no support available*Trying to switch to British Gas. Live in house with two electric meters and two gas metres. Therefore have four metre readings to input. But form only allows two. Fair enough. Now spent hours trying to contact anyone at British Gas. Next to impossible, and website reports on going technical issues. Thinking of cancelling switch. If you can’t contact the provider now what woll it be like when I actually have a problem.*Dave *Very, very disappointed.**British Gas recent response:*Reply from British Gas*** minutes ago*Hi Dave, sorry to hear your switchover hasn't gone as smoothly as we'd expect. It's quite unusual for one property to have * of each meter and our systems don't currently support this when setting up an account. This is something we can help with though ** *We were experiencing a few technical issues last week too which I know isn't ideal when you're trying to get things sorted. These have now been fixed and our Webchat Team are available to help further with your query. Alternatively, if you could pop your details into a DM on Twitter or a PM on Facebook our Social Media Team will be happy to help *Kirst

GetHuman4419097 did not yet indicate what British Gas should do to make this right.

How GetHuman4419097 fixed the problem

We are waiting for GetHuman4419097 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get British Gas's attention and get better help faster. Tap below to get started.
Having British Gas issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

British Gas

Customer service issue
Reported by GetHuman4419097
Mar 3rd, 2020 - 3 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 2262 others
0 customers following this


GetHuman4419097 started working on this issue
Mar 3rd, 2020 11:11am
GetHuman4419097 indicated the issue is not fixed yet.
Mar 5th, 2020 3:27pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers