Trying to switch to British Gas- no support available*Trying to switch to British Gas...
GetHuman4419097's customer service issue with British Gas from March 2020
Help with my British Gas issue
First: share to improve GetHuman4419097's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4419097 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman4419097's own words
Trying to switch to British Gas- no support available*Trying to switch to British Gas. Live in house with two electric meters and two gas metres. Therefore have four metre readings to input. But form only allows two. Fair enough. Now spent hours trying to contact anyone at British Gas. Next to impossible, and website reports on going technical issues. Thinking of cancelling switch. If you can’t contact the provider now what woll it be like when I actually have a problem.*Dave *Very, very disappointed.**British Gas recent response:*Reply from British Gas*** minutes ago*Hi Dave, sorry to hear your switchover hasn't gone as smoothly as we'd expect. It's quite unusual for one property to have * of each meter and our systems don't currently support this when setting up an account. This is something we can help with though ** *We were experiencing a few technical issues last week too which I know isn't ideal when you're trying to get things sorted. These have now been fixed and our Webchat Team are available to help further with your query. Alternatively, if you could pop your details into a DM on Twitter or a PM on Facebook our Social Media Team will be happy to help *Kirst
GetHuman4419097 did not yet indicate what British Gas should do to make this right.
I have an issue with British Gas too
How GetHuman4419097 fixed the problem
We are waiting for GetHuman4419097 to fix the problem and share the solution with the rest of us customers.
Please help with my British Gas issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.