Trying to switch to British Gas- no support available*Trying to switch to British Gas...

GetHuman4419097's customer service issue with British Gas from March 2020

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The issue in GetHuman4419097's own words
Trying to switch to British Gas- no support available*Trying to switch to British Gas. Live in house with two electric meters and two gas metres. Therefore have four metre readings to input. But form only allows two. Fair enough. Now spent hours trying to contact anyone at British Gas. Next to impossible, and website reports on going technical issues. Thinking of cancelling switch. If you can’t contact the provider now what woll it be like when I actually have a problem.*Dave *Very, very disappointed.**British Gas recent response:*Reply from British Gas*** minutes ago*Hi Dave, sorry to hear your switchover hasn't gone as smoothly as we'd expect. It's quite unusual for one property to have * of each meter and our systems don't currently support this when setting up an account. This is something we can help with though ** *We were experiencing a few technical issues last week too which I know isn't ideal when you're trying to get things sorted. These have now been fixed and our Webchat Team are available to help further with your query. Alternatively, if you could pop your details into a DM on Twitter or a PM on Facebook our Social Media Team will be happy to help *Kirst

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British Gas

Customer service issue
Reported by GetHuman4419097
Mar 3rd, 2020 - 10 months ago
Not resolved
Seen by 18 customers so far
Similar issue to 2262 others
0 customers following this

Timeline

GetHuman4419097 started working on this issue
Mar 3rd, 2020 11:11am
GetHuman4419097 indicated the issue is not fixed yet.
Mar 5th, 2020 3:27pm